9 Legend

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87.5K Posts

May 18th, 2010 10:00

If the new battery is not from Dell (i.e., is third party) that may be the problem.  Third party batteries can be problematic.

If it is a Dell OEM battery, and it's not charging, try a new Dell adapter first - if that doesn't solve the problem, you're in for an expensive mainboard repair or replacement that simply isn't worth the cost on a system this old.

1 Message

December 21st, 2012 22:00

MY son bought a Dell lap top 4-5 yrs. ago, the battery crapped out.  It will work, but only if plugged in.  It is an  inspiron.  Can you send him a replace battery?

I don't have all the details RE:  MAKE, MODEL, S/N etc.,available.

THANKS IN ADVACE

Ruth Kayser

 

PS.

Email  r_kayser12@yahoo.com

Phone: 1-573-437=3616

 

 

4 Operator

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2.6K Posts

December 21st, 2012 23:00

Hi Ruth Kayser,

Please check this link for troubleshooting battery issues: http://dell.to/dGcYMU

As the laptop is 5 years old, the warranty of the laptop might be inactive. You can purchase the battery from this link: http://bit.ly/Raga7K

Please reply for any further help.

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