Inspiron M5030 wont boot

Question

Help! I have had a very dodgy laptop for several days now, and by some miracle it reboots, but only as and when it pleases. Having run Microsoft Security Essentials several times and also a full hardware diagnostics, all seems fine, and I am now pretty sure its the OS that's not cooperating. support has just about confirmed that in responses I have had, but my last quesstion has remained unanswered now for 2 days. The last support email instructed me to insert windows installation disc. I sought out the only disc which came with the (brand new) computer. It tells me it is Drivers and Utilities, and is certainly not recognised as a boot-up disc by my computer.

I had not realised I needed to make a recovery disc myself, as I thought recovery discs were supplied. Now I cannot reboot my computer and cannot seem to get anyone to tell me if I can acquire such a recovery disc from Dell.

NB THE SCREEN IN FRONT OF ME SAYS THAT IF I DONT HAVE THIS DISC I SHOULD CONTACT THE COMPUTER MANUFACTURER. This I am spectacuarly failing to do.

Oh and I also found a support phone number on this site: it does not work. Can somebody tell me if I can actually phone Dell support?

Please can somebody help me. I bought a new computer, and a Dell at that, for peace of mind when my old one conked. So far, in comparison to a lesser known and cheaper model, this one has been a spectacular failure.

DELL-Madhur B · Answer

Hi silvamayflower,

Welcome to the Community.

I understand your concern with regards to the computer.

Issue which you are talking about definitely looks like a windows operating system issue. There are two options for you to one to restore the computer back to factory settings using the back- up utility. I have attached the link how you can restore the computer back to factory settings.

While doing this you would have an option to delete the data and process which would mean that any important data (like Programs, Photos, music and documents) which are there in the computer would be lost.

support.dell.com/.../document

Second option is to use the discs. As you say that you do not have the disc. You can direct message me the details for the service tag and also the shipping address so that we can go ahead and send you the discs.

Please respond in case you need any further assistance or clarification.

silvamayflower · Answer

I have sent my information over a week ago, and still no discs. Please reply with some urgency as I need my laptop for my work.

Repeat info:

Dell inspiron laptop model M5030. service tag: <ADMIN NOTE: Service tag removed per privacy policy> . Requested missing Windows7 recovery discs (not supplied, now needed urgently.)

My postal address:

<ADMIN NOTE: Address removed per privacy policy>

This information was supplied as a result of a request from yourselves on 30th June. It is now 9th July and my work is seriously hampered. I currently have a non-working 6-month-old laptop, and I would really appreciate you following up on your promise to deliver these to me post haste. If further info is required I will be happy to supply it, but in a form that will ENSURE that someone who can action this actually gets it and acts on it.

GAWADEFAN1 · Answer

HI,I am also having similar troubles with my daughters laptop. It didnt come with factory restore disk either. How can I get one?

Dell-Rajesh R · Answer

Hi GAWADEFAN1,

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

bwood9 · Answer

Hi, I have been reading your posts and I have a very similar issue. I have tried to restore to factory settings but for some reason my computer no longer gives me that option. I have no recovery discs for my operating system or a disc for windows 7 professional. They were all previously installed when I purchased the computer. I have the Inspiron 15 M5030 laptop. Will you also send me the recovery discs. How much do they cost?

bwood9 · Answer

Hi Dell-Madhur B I am also having problems with my computer. What can I do to receive recovery disc's for my computer? I have the Inspiron 15 M5030.

nomad1600 · Answer

I got a M5030, got a trogen from a flash player update, ran mircosoft essentials, and still couldn't remove the problem, done a factory reboot, and it killed the laptop. cant do anything on it. don't have any recover disk and never got a window 7 disk with the laptop.

I went to support.dell.com/.../document and it asks for a recovery type disk / install disk. can you send me what I need?

DELL-Sujatha K · Answer

Hi nomad1600,

Please check if you followed the steps given in the link below to restore the system to the factory installed state:

http://dell.to/18LZJ7j

In case you have already performed these steps and if the issue is not resolved, kindly send me a private message with the system service tag to check the available options and to provide assistance. Please click on my name and click start Conversation to send me a private message.

Locked Topics – Laptops General

Inspiron M5030 wont boot

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