Unsolved

This post is more than 5 years old

6 Posts

87811

November 30th, 2015 13:00

Inspiron N5010 - Recovery Partition

My father upgraded his Windows 7 to Windows 10, more than 30 days ago and thus cannot "undo" the upgrade.  He does not have the recovery disks that came with the computer, but the "hidden" recovery partition is still present on his hard drive.

He wants to go back to Windows 7, but the laptop will not accept F8 (or Cntrl-F8), and we have been unable to access the recovery partition.

How can we get his laptop back to factory shipped condition?  He doesn't care if he loses data on the drive (as we have backed up everything personal), we just can't figure out how to get Windows 7 back on his computer.

I have his original W7 activation code (as well as the service tag and express service code).

Would greatly appreciate any advice or assistance.

Thank you.

--Roxanne Mills

9 Legend

 • 

87.5K Posts

December 1st, 2015 06:00

You're going to need a Windows boot DVD to do this, but if the partition is still there, here

< >

is how you access and use it without the boot loader.

6 Posts

December 6th, 2015 12:00

Will any Windows boot disk work?  I have Dell Diagnostics (which seems useless in this scenario), and I have install disks for Windows 7 Ultimate, and several XP installation disks.

The recovery partition is labeled as drive X, but I can change that with another utility if need be (the dvd drive is drive D).

I just can't get any reaction from the computer by hitting F8 during boot sequence.

--Roc

6 Posts

December 6th, 2015 13:00

ejn63

 


When I look at the recovery partition from Windows 10 or from a diagnostic boot USB, there is no "tools" folder.  There are only three items in the partition.

--Roc

4 Operator

 • 

11.1K Posts

December 6th, 2015 13:00

Will any Windows boot disk work?  I have Dell Diagnostics (which seems useless in this scenario), and I have install disks for Windows 7 Ultimate, and several XP installation disks.

The recovery partition is labeled as drive X, but I can change that with another utility if need be (the dvd drive is drive D).

I just can't get any reaction from the computer by hitting F8 during boot sequence.

--Roc

You need Windows 7 DVD that is same version as what was on the PC before. Borrow one from a friend.

However, if your father made recovery discs, you should be F12 and selecting booting from either the CD/DVD drive.

6 Posts

December 6th, 2015 13:00

No recovery disks or I'd already be using them.  I want to access the recovery partition (which previously had NO drive letter, but is currently drive X) and restore from the factory image.

Are you saying I can do this if I have any Windows 7 installation disk?  I may have one that came with a desktop, but we don't have one for his Inspiron laptop.

--Roc

4 Operator

 • 

11.1K Posts

December 6th, 2015 14:00

One of the other tips that worked in the link that ejn63 provided was

path d:\windows;d:\windows\system32
d:
cdtools
pcrestore

6 Posts

December 6th, 2015 14:00

IEEE488,

F8 does nothing.

There is no "tools" directory on any of the disks or drives.

Now, I'm trying to create a bootable disk from this Windows 7 (studio xps desktop) in the hopes I might be able to access the recovery partition that way.

If nothing else works, I guess we will have to order a set of recovery disks from Dell... I've followed all the links in the forum, tried every solution... the F8 not working seems to be the insurmountable problem.


--Roc

6 Posts

December 6th, 2015 15:00

None of the solutions is working.  Is it possible Windows 10 itself is the cause?

Regarding the first solution:

I created a W7 repair disk, went to command prompt, found my way to the directory where "imagex.exe" was located and entered the command:

imagex /apply d:\dell\image\factory.wim 1 d:\

RESPONSE:  The subsytem needed to support the image type is not present.

==============================

I also tried the pcrestore option, and received the response that the program was "unable to start correctly"

==============================

I'm about ready to throw in the towel and tell dad he needs to pay for new recovery disks from Dell.

Thanks for all your efforts... but between F8 not working and then the two error messages, I'm out of ideas.

--Roc

4 Operator

 • 

11.1K Posts

December 6th, 2015 16:00

Do you have Dell 7 DVD with the same version of Windows 7 as that which was originally your father's PC? If so, you can use it to re-install Windows 7. Note that he will lose all his personal files.

11 Posts

December 8th, 2015 01:00

I suggest you first turn off Windows 10 fast boot, and then try the F8 key in a startup. if that fails too, i 'd recommend a clean install

No Events found!

Top