Intel R WIDI and Catalyst Control Not Working

Question

I have Dell Inspiron 15R SE 7520 new from first day when I have installed Widi application there is a problem ,any update in display drivers causes a crash in one of the subject applications.

There are updates available from Intel ,AMD and even from Microsoft for display drivers but I can not install any update. I checked other forums nearly every dell user with this laptop in windows 8 have same problem.

Platform = Windows 8

AMD Radeon HD 7730M Driver version 8.982.6.0 Date: 2012-8-01 provider AMD

HD Graphics 4000 Driver version 8.982.6.0 Date: 2012-8-01 provider AMD

Intel (R) centrino (R) wireless N2230 version 15.8.0.5 Dated 2013-4-25 provider Intel.

Intel WIDI Application version 3.5.41.0

Catalyst Control no working ,with a message " There are currently no setting......."

Its my third Dell laptop ,this time I was hoping that I am buying a high end piece but I am feeling sorry for my self now .

DELL-Sujatha K · Accepted Answer

Hi Novice_dell,

I am sorry for the inconvenience. Required drivers are updated in the support website. Inspiron 7520 works on switchable graphics technology. Intel and AMD cards work in sync depending on the type of application you are running. Simple application runs using Intel graphics card, where as intense processes are done by AMD graphics. Hence updating the driver from the manufacturer website may not help.

I recommend you to uninstall Intel, AMD video and wireless drivers from the Device Manager. Video drivers are listed under Display Adapters and Wireless driver is listed under Network Adapters. Delete AMD and Catalyst Control Center folder from Programs and Features.

Restart the system and update the drivers from the link below:

http://dell.to/QjjZDA

Click on the link above, enter the system service tag and click Submit, Select the Operating system from the drop down list to get the drivers. Install Intel graphics driver first, restart the system and then install AMD driver.

Reply for further assistance.

DELL-Sujatha K · Accepted Answer

Hi  Novice_dell, As suggested earlier you can use the method of manual Windows update which will allow you to choose.

Novice_dell · Answer

Hi,

Thanks, following are the drivers currently installed ,both Catalyst and WIDI are now working on my computer ,but now I have to disable the windows update as it tries to automatically update my display adapters.

AMD Radeon HD Driver Date 2013-6-4 ,Driver Version 13.101.0.0 Provider AMD

Intel(R)HD Graphics 4000 Driver Date 2013-5-7 ,Driver Version 09.18.10.3165 Provider Intel

Intel(R)Centrino(R) Wireless-N-2230 Driver Date 2013-5-7 ,Driver Version 15.8.0.5 Provider Intel

Intel(R) WiDi Version 4.0.18.0.

Regards

DELL-Sujatha K · Answer

Hi Novice_dell,

Windows update is Operating system specific and it will not make any changes to the hardware components and its drivers. You may go through the following link with regards to the Windows update and change the setting if you wish to.

http://bit.ly/17QcHjs

Revert for further queries.

Novice_dell · Answer

Hi Dell,

I have following two updates in windows update waiting for installation ,I believe it is a graphics adapter driver.

1- Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.2 - AMD Radeon HD 7730M

Download size: 106.7 MB

You may need to restart your computer for this update to take effect.

Update type: Important

Advanced Micro Devices, Inc. Graphics Adapter WDDM1.2 software update released in August, 2012

2- Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 4000

Download size: 65.0 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 software update released in September, 2012.

Thanks

DELL-Sujatha K · Answer

Hi Novice_dell,

I recommend you to create a system restore point on your system and allow this windows update. If in case this update is causing any issue to your system, you may roll back the update by restoring the system to the restore point created before the update.

Click on the link below for instruction to create restore points:
http://dell.to/19wK0fx

Check the link below for system restore:
http://dell.to/VRG2ad

Revert for further queries.

Novice_dell · Answer

Hi Dell, Thanks  ,but I am still confused drivers I have are more recent then windows trying to install. Regards

Novice_dell · Answer

Thanks ,

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Intel R WIDI and Catalyst Control Not Working

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