1 Message

July 29th, 2015 14:00

Same for me on a Dell Inspiron 15 7548 (4 Week old from Win81 Pro to Windows 10)

2 Posts

July 29th, 2015 15:00

Same problem here updating from Win 8.1 Pro to Win 10 on a Dell Inspiron 7548 purchased 2 weeks ago... :(

27 Posts

July 29th, 2015 16:00

I found a permanent solution to the issue after many hours of research. The problem is that during the Windows 10 installation, the computer installs the wrong graphics card driver. It installs the AMD Radeon R7 M265 driver instead of the M270.

Here are the steps to fix the issue.

1. As soon as the computer boots up, login, and then hit the Windows Key button and the X,

2. Go to "Device Manager"

3. Scroll to "Display Adapters / AMD Radeon R7 M265 / Driver/ Disable". This will stop the computer from rebooting.

4. To install the correct graphics driver, just hit "Update Driver" and have it "Search Automatically" for it. 

Everything should run smoothly now!

2 Posts

July 29th, 2015 18:00

After a bunch of troubleshooting I figured out that issue as well. but so far I've been unable to get my network interface (Intel Dual Band Wireless-AC 7265 to work.

I managed to get the adapter to show up in device manager after installing the 8.1 drivers. But regardless of what I try Windows won't show any network interfaces so WIFI doesn't work. After 5 hours of troubleshooting I was forced to roll back to Windows 8

July 29th, 2015 21:00

Thanks for that and it seems the community is solving it and dell is doing nothing.

Why did dell install this unknown R7-M270 graphics card in their pc's?


There is no information/specs on an R7-M270 graphics card at all on dell and AMD websites and now they seem to have messed up or forgotten to provide  the drivers for this very special unknown graphics card in windows 10... sheeeesh dell.

1 Message

July 30th, 2015 00:00

it worked... i did unisntall instead of disable..so now what to do

2 Posts

July 30th, 2015 05:00

Install the correct drivers from AMD and you're all set.

1 Rookie

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11 Posts

July 30th, 2015 13:00

Dell releases on Jul 30th new drivers updates to vídeo cards, network cards áudio Card  Andre chipset that correct the problem. Unistall your drivers and install the new  ones.

6 Posts

July 30th, 2015 14:00

the only drivers listed for my inspiron 7547 is a BIOS update that i already have- this was 5 mins ago. no other files listed for Win 10 even though my system is on the tested list- interestingly enough- the driver page tells me my system is not tested with Win 10 even though the list says it is

1 Rookie

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11 Posts

July 30th, 2015 15:00

To my Inspiron they release AMD Video Card driver, Lan + Bluetooth Driver and Sound Driver.

After to update my drivers the Windows 10 is working perfectly.

 

6 Posts

July 30th, 2015 15:00

what country's site are you using? or what country are you in? Maybe the drivers are available for my system there.

7 Posts

July 30th, 2015 18:00

My 7548 was one of the ones Dell screwed up listing it with the AMD card and shipped it without.  Got almost $100 back for that.  So I don't have to deal with this issue when I upgrade.  I'll wait until early next week to do that.  See what shakes out from those waiting until the weekend to upgrade..... 

6 Posts

July 30th, 2015 19:00

I've resolved my issue despite the fact that there's no dell drivers for win 10 for my system(Inspiron 7547). This is what i did- went to amd's site and downloaded the new catalyst control center/driver released yesterday- i chose win 10 and installed it on my 8.1- no errors during install. Used the Win 10 media creation tool and chose to create iso file. Used the iso to create a bootable flash drive(may not need to do this since install creates folders before rebooting). Next I browsed the flash drive( do not boot from it if you want the free upgrade, this is why im not sure if you need to make the flash drive bootable, possibly just mount the image and run setup) and ran setup.exe which launches the win 10 install. I unchecked download updates and proceeded with the install. It worked! after 2 failed attempts and rollbacks to 8.1 using the media creation tool with the update option, long hangs on black screens that did eventually move forward and then crash with the failure on 2nd boot error( i also saw the internal power failure error). It's on there and all drivers are installed and all seems to be working fine- did a round of updates- so far so good- hope this helps someone

July 30th, 2015 21:00

I also have an Inspiron 7548 and have the same issue. I see a flash of the login screen before it crashes with the INTERNAL_POWER_ERROR.

Even if I choose safe mode to startup it still happens so there does not seem to be any way to uninstall the mentioned AMD driver, unless there is a way to manage drivers from the control panel.

6 Posts

July 31st, 2015 07:00

got this fixed last night- solution is in a previous post- but after checking the Brazil site and seeing drivers for my system, i checked the us site and they were there also- thanks

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