I have a Dell XPS 15 9530 and I'm getting this message when I try to boot it up:
internal hard disk drive not found
to resolve this issue, try reseat the drive
No bootable devices--strike F1 to retry boot, F2 enter setup Menu, F5 enter PSA.
The drive shows up in the setup menu under mSATA. I have ran all the test in the ePSA Pre-boot System assessment. All the test pass, including the Hard Drive 0 test. Has mentioned in the message I have tried reseating my drive, with no success unfortunately.
Do you have a single, mSATA drive, or an mSATA drive (32G, usually), plus a 2.5" hard drive?
If you have the 32+hard drive setup, it sounds like the hard drive has failed -- you'll need to replace that and reload everything (the OS is stored on the hard drive - the mSATA drive is just a cache).
I did not, but I installed an windows update recently (I'm on windows 10). Also I wanted to try to fix this issue by changing the boot order or other Bios setting but I can't because I do not have my bios admin password (also, I do not remember setting one).
yannisissiakhem
4 Posts
0
April 5th, 2017 13:00
Hi,
I have a single mSATA 512GB drive.
yannisissiakhem
4 Posts
0
April 5th, 2017 13:00
Hi,
I have a Dell XPS 15 9530 and I'm getting this message when I try to boot it up:
internal hard disk drive not found
to resolve this issue, try reseat the drive
No bootable devices--strike F1 to retry boot, F2 enter setup Menu, F5 enter PSA.
The drive shows up in the setup menu under mSATA. I have ran all the test in the ePSA Pre-boot System assessment. All the test pass, including the Hard Drive 0 test. Has mentioned in the message I have tried reseating my drive, with no success unfortunately.
I do not know what else to do.
ejn63
9 Legend
•
87.5K Posts
0
April 5th, 2017 13:00
Do you have a single, mSATA drive, or an mSATA drive (32G, usually), plus a 2.5" hard drive?
If you have the 32+hard drive setup, it sounds like the hard drive has failed -- you'll need to replace that and reload everything (the OS is stored on the hard drive - the mSATA drive is just a cache).
ejn63
9 Legend
•
87.5K Posts
0
April 5th, 2017 14:00
Did you make any changes to the system (such as from UEFI to Legacy mode or vice-versa)?
yannisissiakhem
4 Posts
0
April 5th, 2017 14:00
I did not, but I installed an windows update recently (I'm on windows 10). Also I wanted to try to fix this issue by changing the boot order or other Bios setting but I can't because I do not have my bios admin password (also, I do not remember setting one).