This post is more than 5 years old

26913

February 8th, 2014 03:00

Issue with an Inspiron M5040

Hello, sorry for my poor English (i am French but it is not an excuse),

My Inspiron M5040 (model 5040-0451) doesn't start windows since last week. When i restart the laptop i can see the dell logo and then the screen turn black and then i can see "__" at the top left of the screen and then... nothing. (no any more hard disk noise after 2 or 3 seconds).

I can run the diagnostic test. No problem detected. One point during this test, it is very long to complete the Hard drive test (about 10 minutes). After long test also no problem (System, Cables, OS Boot Path, Hard Drive 0, CD ROM, Viedo card, Notebook panel, primary battery, Charger, Processor fan, system management, Multi processor cache test, Memory Data bus Stess test and WCMch & WCMATS are passed). If i ask a test only for the hard drive the test result is strange because sometime it is written :

** Hard Drive 0 - DST Short Test **

Disk 0 is 20 percent complete.

Test passed

but 10 percent, 80 percent and 90 percent complete are not ont the screen (is it an issue ?)

If i try to restart the computer i get the same freeze screen than written above.

BUT one time (and only one) i did do the same process (boot > F12 > diagnostic > Reboot) and windows started normaly ! Of course i forgot to save personnel files on a usb key (shame on me).


Can you give me some help. In my opinion it is a problem with the hard disk or with the controller on the mother card.

Thanks in advance

Pierre

Other info coming for the diag process :

Hard drive O is OEM ATA product ST500LM012 HN-M500MBB rev 2AR20002 S/N: S2X1J90C523965, Type: SATA, seize 500GB

Buid 4210.3 ROM (i don't know what it is)

Nothing in Event log

615 Posts

February 8th, 2014 15:00

Hi Pierre,

     Attempt to repair the master boot record by following these short simple steps

  • Boot into recovery options by tapping F12 while system powers on
  • This can also be done by booting to Command Prompt from the Windows Repair Disk you might have created from windows
  • Once in the Command Prompt type "BOOTREC"
  • Once Bootrec loads type "FIXMBR"
  • you will get a confirmation that the Master Boot Record has been repaired ...then reboot

     If this answer helped, please remember to hit the YES button and if you need further assistance don't hesitate to contact.

February 9th, 2014 02:00

Thanks a  lot N7U it works!

I have a windows 7 DVD (for another desktop) and i used it to go in the prompt windows and i typed Bootrec \fixmbr

It s great and no data is lost.

0 events found

No Events found!

Top