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October 18th, 2017 15:00
Issues with Latitude 5289
I've got this issue with group of 4 - 5289s that are experiencing various issues. All are running Windows 10 Pro 1703.
Sometimes when we close the lid, the system fan immediately goes into hyper speed mode. Looking at processes in process explorer shows no apparent service associated with the activity.
The other thing is that sometimes while the user is working the machine becomes excruciatingly slow with windows being painted in slow motion and some windows not fully rendering. If we unplug the dock (D6000), the problem goes away only to resurface a few hours later.
All BIOS revs are current. Command Update shows current. We have also gone directly to Dell and run the "detect drivers" and more drivers were updated. Display link drivers are current both on the Displaylink site and Dell site. At this point we have to throw our hands up. Is anyone else experiencing these issues?
Ken-
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robert p
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9.4K Posts
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October 19th, 2017 05:00
Hi krinehart,
Thanks for posting.
Apologies that your systems are not working the way you expected them to. If you are a business customer, please contact your Technical Account Manager for assistance. If you are a home or small business customer, please run system diagnostics by either pressing F12 at startup or running Dell Support Assist, make a note of any errors, and contact Dell Tech Support for further troubleshooting and possible resolution. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
Jules Wilko
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December 30th, 2017 10:00
I haven't had that issue...
But - I support two Latitude 5289's - i5 7300U - And they run *hot* and the fans are going full tilt.
According to Open Hardware Monitor - They CPU's are running at 80'c and 25%-30% load.
And indeed, tried CPUID - but can't find anything that will tell me the fan speed.
But basically - you wouldn't want it on your lap!!
Latest BIOS too - So - Is it just a bad design and buyers regret as it would be hard to return these - much as I wish I could now.
Regards
Jules