Issues with switchable graphics on Windows 8.1

Hi brunocasagrande,

Please update Intel and AMD drives for Windows 8.1 from the links given below:

Intel HD graphics: http://dell.to/GZyywJ
AMD Radeon HD 7570M: http://dell.to/18Fy75d

Install the Intel graphics drivers first and then the AMD driver. Restart the system after each update. Let me know the status after the updates.

Thanks :D I did that, and now my games work, however, I'm experiencing really poor performance when running with the AMD card. I compared Skyrim on both Intel and AMD, with the same settings and in the same place in the game, and I'm getting less than half FPS with the AMD card. Even the menu lags. On windows 8 with the older drivers I used to get at least 50% more with the AMD card. What could be the issue?

Just to complement, after the Intel Drivers install I rebooted and ran Skyrim, achieving 27-30 fps. Then I installed the AMD drivers, rebooted and configured skyrim to run on High Performance on the Catalyst Control Center. The game started but I didn't get any more than 16 fps, with average of 12. When configuring Skyrim to then run on the Intel card, it achieved again 30 fps.

Hi brunocasagrande,

I recommend you to clean the air vents with a can of compressed air. Also perform the steps given in the link below:

http://dell.to/16v5iVm

Note: Although the link says it is for Windows 7 Operating system, you may perform the steps even in Widows 8.

Let me know if this helps.

I did that, but I'm afraid the hardware is not the problem or the OS. I rolled back to Windows 8 again and everything worked fine. I reinstaled Windows 8.1, the drivers you provided and when running games on the AMD card the performance is far lower than before. I updated DirectX and reinstalled my games. No solution. I can't play any games, I might have to go back do Windows 8 definitely, which is a shame. Dell should provide the option to deactivate Intel HD 4000 once and for all, like other manufacturers do, that way we could install drivers directly from AMD and we would be sure it would work, I've only had issues so far. Thanks for the help :D

I agree with Brunocasagrande.  I went through same problems and experience after installing Windows 8.1 on my Inspiron One 2330 (Touch Screen with AMD HD7650A).    Dell should fix the problems with new drivers.

bother i have same problem down here my switchable graphics have been crashed .. i have dell n5537 with amd 8670 

any update to this issue DELL........? its been open a long time in multiple threads....!!!!!!!!

Me too having issues with switchable graphics... Dell inspiron 3537 with AMD Radeon 8850 and Windows 8.1. I bought a laptop with high performance graphics card and I end up using Intel shared...drama!

It seems, it is a common issue when AMD and Intel graphics are together.

Maybe you can try procedure described in following threads. They are for different laptop type but the cause of the problem was the same.

http://en.community.dell.com/support-forums/laptop/f/3519/t/19542884.aspx?pi239031352=3

http://en.community.dell.com/support-forums/laptop/f/3519/p/19537909/20492674.aspx#20492674

Same problem here.

Inspiron 14z, 8GB RAM, I7, 256 GB SDD and has really poor performances.

I've got the same problem with an INspiron 17 3721 with switchable graphics and in windows 8 my games work fine, but in 8.1 the performances are poor. I followed multiple threads. but no awnser came from that. It is time Dell deals with this problem. I bought this laptop so that I could play games en now I feel like I've thrown my money away.

I also have a Inspiron 14Z 5423, and the same problem! It's a shame... And Dell doesn't fix this problem... Poor service!!! I'm disappointed.