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StevenLawrence
1 Nickel

Just unboxed Studio XPS 16, External Display Resolution Issues

I love this laptop!  However, my only requirement when I was looking for one was that it could run 2560x1600 on my external monitor.  It took a while to get an answer, but one of the Sales guys said he'd need to check with support and get back to me.  The answer was that I could run 2560x1600 over DisplayPort with a DualLink DVI--DisplayPort Adapter so I orderered it.

So far:

Video Card: ATI 4670

Samsung 305T (2560x1600 native resolution) - Will only support up to 1280x800.  Using DVI-D to DisplayPort adapter.

LG 24s (1920x1200 native) - will only support at 1900x1080 (may be x1050, but still). Using DVI-D to DisplayPort or VGA (I haven't found my HDMI cable to try yet)

Help!  I don't want to send this back, but the only reason I ordered it is the promised external monitor support.  

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23 Replies
petar_b
1 Copper

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

Any news on your issue? I am also interested into getting external display. I haven't got the notebook yet, but I am getting worried while reading your mail.I sincerely hope that your problem is in dp2vga and dp2dvi adapter. These cheap adapters support only resolution till 1080p, which is exactly your problem.

Try to find adapter that bridges that limit.

I personally,hope to be able to connect 2 external displays 1900x1200. So also looking for a newer adapter.

 

Even you might find this as inconveniance, I am glad to have 2 digital outputs rather than the vga, where connections would be much simplier.

 

http://www.startech.com/PressRoom/View.aspx?type=PR&MID=471

Good luck.

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StevenLawrence
1 Nickel

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

No; I spent an hour on the phone with tech support. They finally figured out that I did have my power turned on and plugged in at least. Smiley Happy  They said they would 'elevate' my question to someone more knowledgeable on the subject and have them get back to me, but that was almost 24 hours ago and no response.

I can't get either of my 24s to display 1920x1200 either.  It's rather disconcerting.

The thing is, I know there are people at Dell that know the answer to this off the top of their head, but I have no idea how to get in touch with them.

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StevenLawrence
1 Nickel

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

Any news on your issue? I am also interested into getting external display. I haven't got the notebook yet, but I am getting worried while reading your mail.I sincerely hope that your problem is in dp2vga and dp2dvi adapter. These cheap adapters support only resolution till 1080p, which is exactly your problem.

Try to find adapter that bridges that limit.

I personally,hope to be able to connect 2 external displays 1900x1200. So also looking for a newer adapter.

 

Even you might find this as inconveniance, I am glad to have 2 digital outputs rather than the vga, where connections would be much simplier.

 

http://www.startech.com/PressRoom/View.aspx?type=PR&MID=471

Good luck.

I think this is the answer: http://en.community.dell.com/forums/p/19290558/19553229.aspx#19553229

And FWIW, I couldn't get 1900x1200 running on my two 24s connected to VGA, DisplayPort (with DVI-D Adapter), or on HDMI.  It was limited to the top resolution of the laptop display, and you were limited to scaling it up. 

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petar_b
1 Copper

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

StevenLawrence, have you tried to connect by using dvi-d cable between dell and your display ? I would like to know what happens when you rule out adapter out of the game ?

 


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StevenLawrence
1 Nickel

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

StevenLawrence, have you tried to connect by using dvi-d cable between dell and your display ? I would like to know what happens when you rule out adapter out of the game ?

There is no DVI-D output on the XPS 16;  

 

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bdgates
2 Iron

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

This may not relate. Are you trying to run two monitors off one port? If you are it  is very hard, especially DVi Look at the Gefen Exten.it Products, I had one running beautifully for years on my old Dell. Two monitors, different rooms, but they are expensive. My new Dell has two connectors on the video cars, Sorry if this is not what you are looking for.

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StevenLawrence
1 Nickel

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

No. I'm just trying to run one off any port unfortunately.

Thanks for that product though; I hadn't heard of it before.  

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maxaged
1 Copper

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

Steven,

Any update on your issues with connecting an external 30" monitor at 2560x1200 to your Studio XPS?

I'm also considering the Studio XPS and want to connect my 30" monitor at that res. My sales rep says it'll work, but I don't know... I found this adapter at Dell which I think is fairly recent:

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 

Best,

Max

 

 

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StevenLawrence
1 Nickel

Re: Just unboxed Studio XPS 16, External Display Resolution Issues

Steven,

Any update on your issues with connecting an external 30" monitor at 2560x1200 to your Studio XPS?

I'm also considering the Studio XPS and want to connect my 30" monitor at that res. My sales rep says it'll work, but I don't know... I found this adapter at Dell which I think is fairly recent:

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Best,

Max

I ordered a ViDock 2 Box and installed a 4670 1GB card in it, and it works through that.  However,that's a  $350+ solution.

Unless the configuration has changed, the DisplayPort is not dual/multi mode and therefore won't support 2560x1600 over a Dual-DVI connection with a normal adapter.

The adapter you linked to either wasn't available when I ordered or I just couldn't find it.  It looks like it would work, but you can't be sure until you order it and try it.  

I would place zero faith in what the sales rep says about the subject matter.  I was told by two that it would work with the adapter I ordered.  The second one I told that the only reason I was interested in the laptop was it's ability to run 2560x1600 on my 30", and that I was leaving the country shortly after buying the laptop so I didn't have time to buy it and replace it.  He assured me that it would work. I asked him to check with their technical staff to make sure; he got back to me the next day and said that he verified it.  It comes in; doesn't work; and after working with it for a solid day I figure out that it's a single mode DisplayPort out from the laptop, and so there was no reason for anyone at Dell to even think that it would work.  Of course, they don't bother to list detailed enough specs so you could simply look that up.

A similar adapter to that one has been available for HP customers for a while, and the reviews seem positive. The reviews seem positive on the Dell adapter.  I would suggest getting it in writing from the sales rep that it and the laptop will perform as desired, and that you can send both back with shipping refunded for that reason alone if it doesn't.

Alternatively, you can get a less expensive laptop + vidock2, or get a lower level Dell + docking station with Dual DVI outputs and achieve the same functionality.

Hope that helps. If you have any other questions let me know.

 

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