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April 19th, 2016 19:00

Keyboard issues

I have an Insp 5000 series running Win 10 last updates seem to have been seven days ago. I was typing away this evening and the keyboard quit. I can use the onscreen keyboard and I can input my PIN number on log in from the number pad but not the numbers on the keyboard. I have done multiple restarts and checked the control panels for clues and found none. I had a similar problem today at work with some desktop machines, not Dell units. I restarted them and saw updates install which solved the problem but no soap yet on this device. I can't get keyboard function in any application including web browsers. Anybody know what it could be?

9 Technologist

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7.1K Posts

April 19th, 2016 23:00

Hi RockWestfahl,

As I see that onscreen keyboard works it should be a hardware issue. I’d suggest that you update BIOS on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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