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7707
March 12th, 2006 08:00
Keyboard problem - both alpha & numerics being produced on one press
Hi,
I've just purchased 630m and I've found that with some of the keys, both an alpha and a numeric character are being produced on screen with only one press. Eg. If I press 'a', 'a1' always appears. The numbers being produced with the letters don't relate to the function keys either.
Anyone any ideas?
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ctijohn
3 Posts
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March 24th, 2006 22:00
I am having the same problem with my daughter's Inspiron 2200 (just days after the 90 day warranty ran out). I uninstalled the keyboard and let it reinstall itself, still same problem. I went to a previous restore point , same thing. I finally did a full system restore and I can't even type in a name for the machine because of the double characters coming up.
I have emailed hardware support pleading my case that this should be a warranty issue. I buy numerous Dell laptops for my business and have never had a problem with one so quickly! I understand this was an entry level laptop but with the Dell name I assummed it would last longer than 90 days!
ctijohn
3 Posts
0
March 27th, 2006 20:00
I just received a reply from Dell corporate and they will not cover this under warranty even though the pc was started up and registered on 12/25/05 and went beserk on 3/24/06.
Does anyone have any suggestions for taking this to the next level? This is the first Dell of many I have bought (for myself and the company I work for) that I have had a failure this quickly.
Thank you in advance for any help.
waterwurm
1 Message
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April 3rd, 2006 16:00
ctijohn
3 Posts
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April 3rd, 2006 17:00