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March 12th, 2006 08:00

Keyboard problem - both alpha & numerics being produced on one press

Hi,
 
I've just purchased  630m and I've found that with some of the keys, both an alpha and a numeric character are being produced on screen with only one press.  Eg.  If I press 'a', 'a1' always appears.  The numbers being produced with the letters don't relate to the function keys either.
 
Anyone any ideas? 

3 Posts

March 24th, 2006 22:00

I am having the same problem with my daughter's Inspiron 2200 (just days after the 90 day warranty ran out). I uninstalled the keyboard and let it reinstall itself, still same problem. I went to a previous restore point , same thing. I finally did a full system restore and I can't even type in a name for the machine because of the double characters coming up.

I have emailed hardware support pleading my case that this should be a warranty issue. I buy numerous Dell laptops for my business and have never had a problem with one so quickly! I understand this was an entry level laptop but with the Dell name I assummed it would last longer than 90 days!

3 Posts

March 27th, 2006 20:00

I just received a reply from Dell corporate and they will not cover this under warranty even though the pc was started up and registered on 12/25/05 and went beserk on 3/24/06.

Does anyone have any suggestions for taking this to the next level? This is the first Dell of many I have bought (for myself and the company I work for) that I have had a failure this quickly.

Thank you in advance for any help.

1 Message

April 3rd, 2006 16:00

I have the same problem with my 2200...I haven't done anything damaging to it and it just started doing it, I need this laptop for school so please help.

3 Posts

April 3rd, 2006 17:00

I didn't have any luck with getting this covered under warranty and couldn't wait while i keep trying to convice Dell that a new laptop 90 days old should not start having parts defects. Anyway, after talking to some people on another forum they seemed to think it was just the keyboard. Apparently this is a common problem with the Inspirons. I found a website that sells only refurbished or used Dell parts and bought a replacement keyboard for $30.00. It took 10 minutes to change and the laptop works like it should now. The website is http://www.parts-people.com
 I hope this helps. The instructions fro replacing the keyboard is in the Dell support section.

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