Welcome to the Community. I suggest you to uninstall your touchpad drivers, and use the below link to reinstall it. To uninstall go to device manager, click on the symbol next to pointing devices, right click on the Alps touchpad driver and click on uninstall and confirm it, once its removed use the below link to reinstall it, and restart your computer a couple of times.
I also suggest you run a scan on your computer, you can use malwarebytes available on the internet, and also check your startup programs that could this.
I did uninstall the touchpad drivers a few days ago and I haven't noticed the issue since then regarding the touchpad. However, the computer was completely wiped with a fresh install of Windows installed about 2 weeks ago, and since the issue has occurred on and off over the life of my laptop, I don't think it is a malware issue regarding the keyboard. Like I said, the keyboard works once I get logged into Windows, but in order to login, I either have to reboot for the Windows logon screen to recognize my keyboard or I have to use the on-screen keyboard to log in. I would think if it was a drivers issue, the issue would still exist once Windows was logged in, but then again if it was a hardware issue, that BIOS wouldn't recognize my keyboard upon first boot.
Even though I've seen the keyboard issue many more times over the life of my computer, the behavior seemed similar when I first saw it with the touchpad. Perhaps, the issues aren't related at all.
DELL-Royan S
4 Operator
•
3.8K Posts
0
November 4th, 2011 00:00
Hi Poit57,
Welcome to the Community. I suggest you to uninstall your touchpad drivers, and use the below link to reinstall it. To uninstall go to device manager, click on the symbol next to pointing devices, right click on the Alps touchpad driver and click on uninstall and confirm it, once its removed use the below link to reinstall it, and restart your computer a couple of times.
support.dell.com/.../download.aspx
I also suggest you run a scan on your computer, you can use malwarebytes available on the internet, and also check your startup programs that could this.
Thank you
Royan
poit57
12 Posts
0
November 4th, 2011 05:00
I did uninstall the touchpad drivers a few days ago and I haven't noticed the issue since then regarding the touchpad. However, the computer was completely wiped with a fresh install of Windows installed about 2 weeks ago, and since the issue has occurred on and off over the life of my laptop, I don't think it is a malware issue regarding the keyboard. Like I said, the keyboard works once I get logged into Windows, but in order to login, I either have to reboot for the Windows logon screen to recognize my keyboard or I have to use the on-screen keyboard to log in. I would think if it was a drivers issue, the issue would still exist once Windows was logged in, but then again if it was a hardware issue, that BIOS wouldn't recognize my keyboard upon first boot.
Even though I've seen the keyboard issue many more times over the life of my computer, the behavior seemed similar when I first saw it with the touchpad. Perhaps, the issues aren't related at all.