there shouldn't be a need to fight it out. keyboard failures on portables are not terribly uncommon. of course she can call it in herself from school - there is really no need to wait for christmas.
She should run the keyboard test from the
Dell Diagnostics. I feel confident that this will confirm a hardware problem. Either she or you can then contact Dell Technical Support, which can be done via
email.
As a temporary workaround, until the system can be fixed, an inexpensive USB keyboard may make it possible to use the system without the problem. Just a suggestion to help her get through the last weeks of school.
I didn't take the laptop apart. I needed to get it repaired asap so I could give it back to my daughter at school. I feel that Dell is having too many failures with keyboards, and they should acknowledge a problem. My system was only 4 months old......one month out of warranty. I had to pay Dell's standard charge to get it repaired. They replaced the keyboard, and that solved the problem. I am not satisfied with the treatment I got from Dell and I'll never buy another Dell product.
bska74
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December 13th, 2005 12:00
bweed6
806 Posts
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December 13th, 2005 12:00
bweed6
806 Posts
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December 13th, 2005 14:00
there shouldn't be a need to fight it out. keyboard failures on portables are not terribly uncommon. of course she can call it in herself from school - there is really no need to wait for christmas.
good luck.
Rollie_R
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2.2K Posts
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December 13th, 2005 16:00
Walt S.
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February 10th, 2006 21:00
I have the very same problem, 3 = 34, d = df, c = cv and the inverse, 4 = 43 etc.
Inspiron 8500.
Is there a marginal condition with the rc input filter on the system board? 33 ohm & ~ 400pF?
Three different keyboards have all had the same personality.
bska74
1 Rookie
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14 Posts
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February 13th, 2006 22:00
I didn't take the laptop apart. I needed to get it repaired asap so I could give it back to my daughter at school. I feel that Dell is having too many failures with keyboards, and they should acknowledge a problem. My system was only 4 months old......one month out of warranty. I had to pay Dell's standard charge to get it repaired. They replaced the keyboard, and that solved the problem. I am not satisfied with the treatment I got from Dell and I'll never buy another Dell product.