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April 30th, 2016 20:00

Laptop is plugged in, but won't charge.

I have my latop plugged in, but it won't charge. I've tried turning it on, but all I get is a orange light, which I understand is the indication the battery is low. What I don't understand is, if it's plugged in, shouldn't the laptop come on? I have a Dell Latitude D620. Any advice on what to do would be greatly appreciated. Thank you in advance.

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87.5K Posts

May 1st, 2016 07:00

Unplug the system, remove the battery and hold the power button for 30 sec.  Verify that the LED on the AC adapter is ON before you plug in the system end.

If it's not on, replace the adapter.

Once you have a working adapter, power up on AC only - if it will, but won't with the battery installed, replace the battery.

If it still won't power up with a good AC adapter, replace the mainboard.

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