Go back and re-run the diagnostics, recording the error before you contact Dell again. Also go back and remove the technician's ID from your post. Including that is a violation of forum rules and the reason why your original post was deleted in the first place.
If i could replicate the error i would. I should not need an error code to get a replacement. I have been trying to replicate it, but all i get now is BSoD when i have memory i that slot, and only in that slot. as long as that slot is empty the laptop runs fine.
Clearly showing that there is a problem with that DIMM slot and not the memory. Error code or NOT!
Message Edited by sjersettech on 04-26-2008 04:21 PM
Call The Dell Technical Support again,tell the hotlinel about all the tests which you have accomplished. Require
a replacement for your motherboard still your pc is covered by the warranty. If the Technician on phone refuse your demand, insist to talk to a tech support manager who can give you a positiv response. Dell is a big firm who give a excessiv important to the customer satisfaction.
ejn63
9 Legend
•
87.5K Posts
0
April 26th, 2008 18:00
Go back and re-run the diagnostics, recording the error before you contact Dell again. Also go back and remove the technician's ID from your post. Including that is a violation of forum rules and the reason why your original post was deleted in the first place.
sjersettech
2 Posts
0
April 26th, 2008 18:00
If i could replicate the error i would. I should not need an error code to get a replacement. I have been trying to replicate it, but all i get now is BSoD when i have memory i that slot, and only in that slot. as long as that slot is empty the laptop runs fine.
Clearly showing that there is a problem with that DIMM slot and not the memory. Error code or NOT!
derviche
4 Posts
0
April 27th, 2008 14:00
Call The Dell Technical Support again,tell the hotlinel about all the tests which you have accomplished. Require
a replacement for your motherboard still your pc is covered by the warranty. If the Technician on phone refuse your demand, insist to talk to a tech support manager who can give you a positiv response. Dell is a big firm who give a excessiv important to the customer satisfaction.