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May 4th, 2017 13:00

Latitude 5480 memory upgrade problem

I have a Latitude 5480 came with 4GB memory and quad core (i7-7820HQ). I want to upgrade the memory to 32GB. According to the Owner's manual, it can support "4 GB and a maximum of 32 GB DDR4 memory, up to 2400 MHz (quad core)." 

So I got two Ballistix Sport LT 16GB DDR4-2400 SODIMM [http://www.crucial.com/usa/en/bls16g4s240fsd] but cannot get them to work. When it failed, it would not boot and the status light kept blinking. Here is the result:

Status DIMM A DIMM B
Good 4GB none
Good none 4GB
Good 16GB 4GB
Failed 4GB 16GB
Failed 16GB none
Failed none 16GB
Failed 16GB 16GB

I tried both 16GB memories above to be sure I am not getting a bad part. So the most I can get is 20GB with one unique setup. Anybody has any idea? 

BIOS version is 1.1.1

Here is the dmi info for the 4GB-16GB combo config:

 # dmidecode 3.0

Getting SMBIOS data from sysfs.
SMBIOS 3.0.0 present.

Handle 0x0045, DMI type 16, 23 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 32 GB
Error Information Handle: Not Provided
Number Of Devices: 2

Handle 0x0046, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0045
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 16384 MB
Form Factor: SODIMM
Set: None
Locator: DIMM A
Bank Locator: BANK 0
Type: DDR4
Type Detail: Synchronous
Speed: 2400 MHz
Manufacturer: 859B0000802C
Serial Number: A32484E3
Asset Tag: 00000000
Part Number: BLS16G4S240FSD.16FBD
Rank: 2
Configured Clock Speed: 2400 MHz
Minimum Voltage: 1.2 V
Maximum Voltage: 1.2 V
Configured Voltage: 1.2 V

Handle 0x0047, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0045
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 4096 MB
Form Factor: SODIMM
Set: None
Locator: DIMM B
Bank Locator: BANK 2
Type: DDR4
Type Detail: Synchronous
Speed: 2400 MHz
Manufacturer: 80AD000080AD
Serial Number: 71887977
Asset Tag: 01164600
Part Number: HMA851S6AFR6N-UH
Rank: 1
Configured Clock Speed: 2400 MHz
Minimum Voltage: 1.2 V
Maximum Voltage: 1.2 V
Configured Voltage: 1.2 V

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