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155058
Latitude D610- Screen goes blank after WinXP loading screen
I'm having an issue with my Latitude D610 where after the Windows XP loading screen, the screen will go completely blank. No BSOD, no login screen, just a blank screen. This began happening at least a year ago, however I bought a new computer so this one fell to the wayside. I tried system restore when it first occurred to no avail. The computer does boot into Safe Mode. Any suggestions?
paulladle
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January 4th, 2016 23:00
If it boots into safe mode then its almost certainly a driver issue and with the blank screen I'd suspect a display driver.
ejn63
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December 16th, 2015 04:00
Does the system have an nVidia or Intel GPU?
tjmurph46
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December 16th, 2015 16:00
ejn63
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January 4th, 2016 18:00
Next step in the troubleshooting would be to see if you can see an image on an external monitor - if you can, you likely have a bad display panel. If you cannot, it's likely a bad mainboard.
tjmurph46
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January 4th, 2016 18:00
Anyone?
ieee488
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January 5th, 2016 07:00
Reboot
F12
Dell Diagnostics
tjmurph46
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January 6th, 2016 16:00
UPDATE:
Yesterday, I started the computer normally, and after roughly 40 minutes, the computer rebooted. Unfortunately, automatic restart was enabled so I have no BSOD to go off of. I'll try reinstalling the drivers.
tjmurph46
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January 6th, 2016 16:00
I updated the driver and was successfully able to boot into Windows XP. I will update this if there are any more problems. Thank you guys for your time!