Latitude D620 restore problems

Question

I have a Latitude D620 that I need to restore to factory. Everything I've read says to power the unit off and then back on and press and hold F8 to bring up the advanced boot menu and then go to "repair my computer" to start the process. Only problem is that when I press F8 that option isn't available. what comes up is the "windows advanced options menu" and the only options that are available are as follows:

Safe mode

SM w/ networking

SM w/ command prompt

Enable boot logging

Enable VGA mode

Last known good config.

Directory services restore mode

Debugging mode

Disable auto restart on sys failure

Start windows normally

Reboot Return to OS choices menu

and thats it. Am I doing something wrong. Everything I read has the exact same process. Any help would be apprecieated.

Balaji M Kundal · Answer

Unfortunately, the step and process you found is not for restore to factory default state. Pressing F8 does show the Windows Advanced Options Menu, but that won't let restoring the PC to factory default state. This menu has options that lets you repair Windows alone.

To restore the PC to factory default state, press Ctrl+F11 immediately when you see the Dell logo while turning on the PC/restarting the PC. This will start the built-in Dell recovery that'll restore the PC to factory default state. But before proceeding, make sure your important/personal files are backed up.

joseph1966 · Answer

hi unfortunately Ctrl-F11 does not work with me. windows keep showing the missing or corrupt hal.dll. i don't have any CDs that might come with D620. appreciate any help.

ejn63 · Answer

The first thing to do is run a hard drive diagnostic - F12 at powerup. If the drive fails, replace it.

It's unlikely you'll get Dell to supply a recovery disc on a system this old, so if it becomes necessary to do a reload, you'll need to purchase a copy of Windows for it (minimum of Windows 7, since XP is no longer available for purchase).