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Latitude E5570 TPM Glitches
Hi all,
I've imaged a couple of dozen 5570's out of the box now, had them up and running with Win10 Enterprise with no issues, and I'm noticing that more than a couple of them have gone into Bitlocker Recovery Mode. The key that we set it up with works fine, but Device Manager shows no TPM installed. If I reboot, the BIOS shows no TPM 2.0 under Security, and the drive prompts for the recovery key again. They're all on 1.11.4 (currently the latest version). Has anyone else noticed this issue? We've ordered quite a few of these, and we're getting ready to ramp up deployment. It's happened often enough that I'm going to have to consider putting the brakes on it if we can't find a consistent solution soon.
robert p
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March 14th, 2017 04:00
Hi Matt_DTG,
Thanks for posting.
From your post, it sounds like you may have purchased several of these models, and therefore must be a commercial customer. Your company will have a Technical Account Manager assigned to it, and you should discuss this issue with them, as they will have the ability to get you what you need from Dell to fix this.
Also, here is some information you may find helpful: http://dell.to/2nzmEzE
http://dell.to/2nzFmab
http://dell.to/2nzs2Tl
http://dell.to/2nzsKQk