Latitude e5450 unresponsive touchpad

Hi FUJTAJ,

Thank you for writing to us.

Request you to try following the below steps which might help:

(1) Try connecting a known good external mouse (if available) and see if it works, when this issue occurs.

(2) Update BIOS by using the below link:

http://dell.to/1In7HnC

(3) Run ePSA (F12 at startup) and select diagnostics.

(4) Now check if the touchpad works in this environment.

(5) Also make a note of the error messages that gets displayed (if any).

Do reply with your answers.

Kindest Regards ,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Thanks for replying.

1.  tried that, external mouse work flawlessly.

2. did that already, didn't help.

3,4 & 5. No error found. Didn't run the extended memory test tho. Touchpad works.

It didn't happen at all in the last 2 hours so who knows, might have accidentally fixed it. It could be that I disabled some multigesture in the Dell touchpad setting.

..double post

Hi FUJTAJ,

Since this a random issue and has not repeated, would advise you to keep the system under observation and get back to us if this persists.

You can also try the following steps to check if it helps:-

*Go to control panel > mouse

*In Mouse Properties goto Dell Touchpad tap. click on "Click to change Dell Touchpad settings"

*From "Sensitivity" turn on the touchpad

*From "Buttons" turn this on also.

Feel free to reach out to us, should you have any further questions. 

Kindest Regards ,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Ok, so I'm now able to replicate this issue at will.

If I press harder on the bottom part of the touchpad the issue mentioned earlier arise. Light pressure doesn't triggers it but a bit more(Lets say, pressure you apply when checking for the doneness of a steak) makes the mouse unusable. A restart in win10 doesn't fix it, I have to turn off the computer and start again. I tried changing all kind of setting(including the one suggested) and it almost seems hardware based. Any ideas?

Regards,

There is no PM link on your profile. I can pm other user just fine. Whats your email?

Hi FUJTAJ,

You would need to add me as a friend and then send a private message, so that I can respond to u.

Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

Hi, i have the same issue with my trackpad... how can i get help? Thanks!

Have you tried to enable TouchGuard under the sensitivity tab in the dell touchpad options? Its a weird issue. I'm still not sure what was causing it but its gone for me.

I turned on and off every option and the issue is still there...

I have the exact same problem mentioned earlier... "If I press harder on the bottom part of the touchpad the issue mentioned earlier arise. Light pressure doesn't triggers it but a bit more(Lets say, pressure you apply when checking for the doneness of a steak) makes the mouse unusable. A restart in win10 doesn't fix it, I have to turn off the computer and start again. I tried changing all kind of setting(including the one suggested) and it almost seems hardware based."...

Yeah it ***. I went through all the options and I was about to get the touchpad changed when it stopped. I don't know what fixed it though. I guess you have applied all the drivers and bios updates? Are you on windows 10?