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June 22nd, 2004 12:00

Message and no charging after using Targus Power Source Inspiron 8500

I recently purchased a Targus Charge source mobile adaptor from the dell.com website.

I just used it for the first time on a business trip and it worked fine.

However, when I then plugged in the regular ac power supply again I received a message that the machine (Inspiron 8500) gave me a message it was unable to determine power supply type and will run at a lower speed.  It is also not charging the batteries!!  Do I need to reset something? 

June 24th, 2004 09:00

I have exactly the same problem - surely there is some fix for this ?

2.6K Posts

June 24th, 2004 16:00

All,

Unfortunately, it sounds like the micro-chip on the motherboard that detects the AC adaptor may be damaged, you probably will need a new motherboard.

131 Posts

June 24th, 2004 23:00

The problem is the AC adapter, don't be conned into an expensive motherboard replacement. These Dell adapter have the worst working life of any I have experienced (6-12 months at best). The problem stems from the Dell adapter normally sending a signal to the computer to verify it is a Dell original adpater. When this bit of the adapter circuitry fails, the computer thinks you have a non-Dell supplied adapter, steps down the processor speed and stops charging the battery (probably to penalise you for buying non-Dell stuff even though it is a Dell part). Buy a new Dell AC adapter and you are back in business. I have 2 Dell adapters, one is not recognised by the system and the other one is recognised = no fault in the motherboard.

Dell make a fortune out of selling replacement AC adapters so I am sure they would love to sell you another one.

June 25th, 2004 05:00

It would be good if it is just the power supply, but I'm suspicious because it was working fine the day I left, I plugged in the Targus on the plane, and when I got here it didn't work.

So, now I'm not sure what to do, except I'm regretting buying the adaptor, and especially from Dell if they make me buy a motherboard after blowing it with something I bought from them.  The big problem is, if I fix the motherboard, do I then try the Targus again and burn it out?  I'm gonna try to return the travel adaptor this really bites way too much time and effort!

June 25th, 2004 07:00

What Fat Cat is saying makes sense to me, i will purchase a new ac adaptor and let you know the result

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