Monitor/Graphics/General Screen Problem

Question

Hi All, I have a Dell Inspiron n5050 Laptop. Yesterday I attempted to turn the laptop on and the screen worked perfectly until it reached what should have been the log in screen. At this point the screen went black but was still backlit. I could still hear sounds when I typed and attempted to log in so I plugged in an external monitor and sure enough it displayed the screen on the external monitor and for some reason then also displayed it on the laptop. Then when I unplugged the monitor the screen stopped working again. Next I used the shortcut fn+f1 which changes the screen output, and I switched it to extend monitor and that caused the laptop screen to come back on, thinking it had now extend my screen onto this mysterious other monitor that is non-existent. This also worked if I selected 'duplicate monitor'. However If I selected 'disconnect monitor' then the laptop screen went black and backlit again. I right-clicked on the desktop and when to graphics options and for some reason the default monitor output is 'Monitor' rather than 'Built-in monitor'and if I change this back it works.. until I plug in or unplug my charger and at that point it reverts back to 'monitor' Thanks in advance for your help, Bejul

beehydrated · Answer

Still the same problem :(

DELL-Sujatha K · Answer

Hi beehydrated,

I request you to download the video driver from the link given below:

http://dell.to/WNrcNF

Restart the system after the download and check the display behavior. Reply to this post with the status to assist you further.

DELL-Sujatha K · Answer

Hi beehydrated,

I suggest that you reset BIOS defaults. To reset the BIOS, turn on the system, on Dell logo press or tap on F2 key to go to BIOS settings page. Press ‘F9’ to load default settings and then F10 to save. Press ‘Esc’ to exit from the BIOS screen. Please check the display behavior. In case the issue is not resolved flash bios to the latest version.

Click on the link give below to flash the BIOS to the latest version:

http://dell.to/U6Arfu

Please connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.
After flashing BIOS if the issue still persists, I suggest you to back up the data and restore the computer to the factory installed state.

Find the link below to restore the system to the factory installed state:

http://dell.to/JaeDZv

DELL-Sujatha K · Answer

Hi beehydrated,

unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post. Other community members who need assistance please start your own topic in a new thread.

Locked Topics – Laptops General

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