Lucky121
2 Bronze

Mouse doesn't work even after injecting Touchpad Drivers to winpe

Hello Team,

With the new models 5580/5480 I have observation that the machine Touchpad /Mouse doesn't work although with external mouse we can make it work during the WINPE mode .

I tried injecting the keyboard/Touchpad  drivers to my winPE but still it doesn't recognize unless the OS with the drivers is fully loaded. Your suggestion would be really required here.

6e generation Intel® Core™ i5 (Intel Core i5-6600 )  windows 7 where I am trying Win7 On it.

Nic recognizes the Task sequence well but to select I use "Tab Key" of keyboard but the mouse or touchpad doesn't work unless Full OS and Drivers are installed .

Please suggest which driver is missing as in Dell downloads I couldn't find any relevant file.

Regards,

Lucky

13 Replies
Dan-H
4 Beryllium

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

I suggest the laptop forum for inspiron laptop questions.

0 Kudos
Lucky121
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Nope , that's Latitude Models....

0 Kudos
adamjbarnard
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

I have the same issue WINPE10 windows 10 x64, in win PE I have to use the keyboard to select the task sequence/name machine etc. Has dell provided an update?

0 Kudos
Lucky121
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Unfortunately still have not received any inputs from DELL  :(

0 Kudos
adamjbarnard
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Dell please provide an update on this?

0 Kudos
Lucky121
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Dell ,we would request if there are any know issue or fix with some drivers released then do Update us.

0 Kudos
Rav89
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Have you guys had any luck with this? I have a 5480 and I'm running into the same issue. Touchpad not working in PE. I also tried the Win10 PE and no luck.

0 Kudos
nansari
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Anyone get an answer to this?

0 Kudos
Lucky121
2 Bronze

RE: Mouse doesn't work even after injecting Touchpad Drivers to winpe

Unfortunately No and Following on support case that also didn't help !! I am not sure if dell really is looking to fix the problems that we all face and are serious about it ..

If any one receive any updated or fix please share us in this forum with all .

Thanks in advance !!

0 Kudos