4 Operator

 • 

3.4K Posts

October 26th, 2017 06:00


Thank you for your message.


Did you have this issue from day one or did it start after any updates?


This system model has precision touchpad & does not have a spate drive & the driver gets installed through Windows updates.


The device will automatically learn the usage & gets accustomed.


Please run the touchpad diagnostics through the Support assist software & check if there is any error.


Does this happen on any particular application?


For my reference, please click on my Dell username & send a private message with the service tag, registered name & email address.

October 26th, 2017 12:00

Thanks for the answer.

I have this issue from day one. I have tried updating all drivers and run diagnostics also.

Rather than learning from usage, it's being dumb touchpad even.

It's scrolling also has issues. In some softwares it's not smooth scroll.

Thanks

4 Operator

 • 

3.4K Posts

October 28th, 2017 02:00

Did you get a chance to run the diagnostic?


Please click on my Dell username & send a private message with the service tag, registered name & email address. We will have this checked for you.

1 Message

October 28th, 2017 05:00

It much seems of a driver problem rather than hardware issue. Uninstall your driver and install it again. Or follow these steps to update drivers

Open Device Manager > Mice and other pointing device > HID - Compliant Mouse (double tap on it, in a pop up ) > update drivers > restart your device.

Hope this helps.

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