Shyammakwana
1 Copper

Mouse pointer moves slightly even after finger stops moving

I have bought Dell Inspiron 5577 few days ago. I have problem with my touchpad. It's really frustrating. 

When I use touchpad pointer moves in same direction as it was moving even after I stop moving my finger. This is really annoying as it's not allowing me to click at my desired place. I need to use finger to get pointer back on desired position. 

I have updated drivers, installed synaptics drivers also, installed dell drivers also, every *** thing I did. 

Please help, is it driver's problem ? 

0 Kudos
4 Replies
Moderator
Moderator

RE: Mouse pointer moves slightly even after finger stops moving


Thank you for your message.


Did you have this issue from day one or did it start after any updates?


This system model has precision touchpad & does not have a spate drive & the driver gets installed through Windows updates.


The device will automatically learn the usage & gets accustomed.


Please run the touchpad diagnostics through the Support assist software & check if there is any error.


Does this happen on any particular application?


For my reference, please click on my Dell username & send a private message with the service tag, registered name & email address.

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

0 Kudos
Shyammakwana
1 Copper

RE: Mouse pointer moves slightly even after finger stops moving

Thanks for the answer.

I have this issue from day one. I have tried updating all drivers and run diagnostics also.

Rather than learning from usage, it's being dumb touchpad even.

It's scrolling also has issues. In some softwares it's not smooth scroll.

Thanks

0 Kudos
Moderator
Moderator

RE: Mouse pointer moves slightly even after finger stops moving

Did you get a chance to run the diagnostic?


Please click on my Dell username & send a private message with the service tag, registered name & email address. We will have this checked for you.

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

0 Kudos
best_prices
1 Copper

RE: Mouse pointer moves slightly even after finger stops moving

It much seems of a driver problem rather than hardware issue. Uninstall your driver and install it again. Or follow these steps to update drivers

Open Device Manager > Mice and other pointing device > HID - Compliant Mouse (double tap on it, in a pop up ) > update drivers > restart your device.

Hope this helps.

0 Kudos