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September 10th, 2016 19:00

My will not boot/post/do anything at all...

I got a brand new laptop on Tuesday and now it refuses to bot up. I have it plugged in, it's been "charging" for the past 3 days with no change. When ever I try to boot it up the caps lock LED flashed very briefly and the power indicator LED flashed 2 times orange and 4 times white with a short delay in between the 2 colours. it is a dell inspirion 5559 I know a little about computers but nothing that could help with this situation please help.

9 Legend

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87.5K Posts

September 11th, 2016 08:00

Your system is DOA (bad mainboard).  If you purchased direct from Dell, you can return it for replacement within 21 days after it shipped to you.  Call Dell to start that process (DO NOT depend on email or chat).  

If you purchased through a retailer or independent third party, contact them for replacement of the system.

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