NT On-Access Scanner Service?

Question

Hi all,

I'm getting a really weird error message every time I boot up my new Inspiron 4100. I wonder if anyone here can help me figure out what's going on and how
to solve it.

The popup message box says "NT On-Access Scanner Service encountered a problem
and needed to close." It then wants to send a msg to Microsoft. When I click
for details, it says:

szAppName: mcsheild.exe szAppVer: 6.0.0.185 szModName: kernel32.dll
szModVer: 5.1.2600 offset: 000d756

Does anyone have any idea what's going on and how to fix it? The computer runs fine after this, but to my eye this looks to be a problem with the virus scan part of WinXP, so I'm concerned.

Thanks!

Eric

HanZnSolo · Answer

Great! Glad I could be of help! Chris

Dj_Frost · Answer

Well if the problem causing the issue is the one listed here then you will be able to boot into windows normally. Only that you will get the error message about 5-15 minutes after you've entered the OS. The computer will also act a bit slow because it is running this in the background.

I just had a case with this on a i5150 and it was a brand new system. The problem is the Dell Tools CD gives you the option to install both antivirus softwares and when you install both, this is what happens.

crm4_fl · Answer

I am getting this error now.  I only have mcafee installed.  I can't find anything to do with Norton in Add/remove programs or anywhere else on my system.  I even downloaded an exe you can get from Symantec to remove Norton.  I ran this program and I still get the NT On-Access Scanner error.  Any suggestions?

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NT On-Access Scanner Service?

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