Laptops General - Read Only

Last reply by 08-20-2017 Unsolved
Start a Discussion
2 Bronze
2 Bronze
6798

Network adapter disappears after waking from sleep

Hi,

Using vostro 15 3568, I have this problem ever since I bought this, a few months ago. 

When the computer goes to sleep it will often wake up without the ethernet network adapter, it won't show on device manager, or anywhere else, the wifi adapter still shows. Usually to solve this I have to make the computer go to sleep and wake it again, this time the adapter appears.

Tried updating the drivers, disabling green ethernet feature, didn't work. I have wake on lan and "allow the computer to turn off this device" so I can wake the computer on LAN. 

Will appreciate any assistance, 

Thanks.

Replies (4)
Moderator
5778

Madatech,

You can click the link below for information and settings to resolve wake on lan within your computer.

How to setup Wake on LAN (WOL) on your Dell System

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

2 Bronze
2 Bronze
5778

Hi,

Thanks for replying. Have tried everything written there, but it keeps happening...

Moderator
5778

Madatech,

Click the link to watch what the user did to resolve this issue.

This is not a Dell Video but, it is helpful and it resolves the issue;at least on the video computer. 

Computer Loses Internet Connection After Sleep in Windows 10 (Solved)

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

2 Bronze
2 Bronze
5778

It might work, but it will prevent me from waking the computer remotely and controlling it.

Anyway, it shouldn't be like this. The computer wakes up from sleep and the LAN adapter disappears from the list of adapters? That's strange.

Latest Solutions
Top Contributor