New Alienware Freezing Randomly

Question

I just got an Alienware laptop. When opening applications the pc sometimes pauses for 1-2 seconds. (a few times it was longer) Even something as simple as right clicking on the desktop will pause the computer. I've run a few diagnostics on hardware, especially the GPU, everything checks out fine. Specs i7-7700HQ, 16 Gig RAM, GTX 1070 8 GB I've played a few games, and not as often but it does freeze during gameplay when clicking.\ On a side note, the LED keyboard doesn't always function and making changes to the color sometimes causes a restart. Maybe unrelated, this is my first Alienware so I am unfamiliar. If anyone has any ideas, feel free to help! Thanks

ieee488 · Answer

You have just 30 days to return for a full return. You don't want to end up with a lemon.

Locked Topics – Laptops General

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