This issue is related to compatibility with your battery. My suggestion is, Use the battery with same level of Watts/Volts. Actually it is good for your system to avoid power type of issues.
For better battery purchase, match with your battery part number. It really help you to best buy.
Please private message us the system service tag and PPID or Serial number of the battery. so that we can check and assist you.To send a private message, click on my name and select ‘Send private message’.
VinOth_VingO
2 Intern
•
285 Posts
0
April 25th, 2016 21:00
Hi Krysteln,
This issue is related to compatibility with your battery. My suggestion is, Use the battery with same level of Watts/Volts. Actually it is good for your system to avoid power type of issues.
For better battery purchase, match with your battery part number. It really help you to best buy.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
April 25th, 2016 21:00
Hi KrystelN,
Please private message us the system service tag and PPID or Serial number of the battery. so that we can check and assist you.To send a private message, click on my name and select ‘Send private message’.