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New Inspiron 15R 5521 having hard drive issue
Hi Dell Team,
I have purchased Dell Inspiron 15R 5521 last week which was delivered on 23rd of Aug. After couple of days started getting unknown disc error. I have talked to Dell customer support and test diagnostic utility and it has found that hard drive need to replace.
This is completely unacceptable, machine is not even 1 week old and need to replace part. Customer support said they will replace hard drive in next 2-3 days.
I want to know if get replacement machine, then will I get brand new machine or refurbish. I don't believe even after Hard drive replacement it will go long way.
Please suggest.
Regards
Kiran
Kiran_Patil
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August 29th, 2013 23:00
HI Sujatha,
I have messaged you System Tag number and other purchasing details.
Please initiate laptop return process and let me know if any more information required.
Regards
Kiran Patil
DELL-Sujatha K
Moderator
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3.3K Posts
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August 29th, 2013 23:00
Hi Kiran,
I am sorry for the inconvenience. In case you are not satisfied with the system, you may return the system under the 21 return days policy.
Please send me a private message with the system service tag to assist you further.
Kiran_Patil
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August 30th, 2013 00:00
Hi Sujatha,
Also one more thing, I have received laptop bag for 14 Inch screens laptop :(
regards
Kiran