No Sound except through headphone jack?

Question

I can hear sound when I wear the headphones or plug in speakers through the headphone jack. It would be best if I could hear it without the headphones. I'm so frustrated..... Anyone help with my Inspiron 9300 Please. I'm using Windows XP with sp2.

This is what has been done....

Checked audio volume in control panel.

Checked program (itunes, PoweDVD....) Volume

Downloaded and reloaded audio driver (Sigmatel C-Major)

Any Ideas would be helpful :)

Thanks in advance

Message Edited by Sjramones on 05-22-200612:51 PM

Message Edited by Sjramones on 05-22-200612:52 PM

fadedillusions · Answer

i am having the exact same problem on my 6000

jmurf96 · Answer

I've got the same problem and I've also tried all that including a system restore.  no luck there either.  hopefully someone at work can help us out.   I'll keep you posted.

Thorin78 · Answer

Ok, Here's an update from what I gathered from all the threads on this problem.   My audio is now working.  Funny, just after 10 mins of posting my previous message, i got it to work, but it's really stupid (i'll explain later)   1. Download & install the Dell Notebook software 2. Download & Install the Intel Chipset 3. Download & Install the SigmaTel 92xx c-major driver.  (that's for mine anyways)   I think when the laptop was restored, the tech didn't follow these steps, he just had me install steps 1 and 2 and never finished 3 because it was already there.   So now the sound works for me but when I rebooted, I don't hear the sound of windows starting up so I got worried, but later on when the speaker icon came up and I adjusted the volume, I heard beeps.  So it must be loading the driver slower than windows starting up?  it's stupid and annoying.    I'm hoping this will continue to work as this is really tedious.   If you don't get it to work, try and try again from step 1.

Thorin78 · Answer

I have the same issue in my brand new E1505 that I got today.  The headphone jacks work but the internal speakers do not.  I went through the diagnostic system of the Dell by pressing F12 and the internal speakers do work.  So what's the problem?  Everything from the services and devices are accurate and automatic and running.   I'm thinking it has to do w/ the latest version of the HD Audio driver for the sigmaTel HD audio codec but I cannot confirm.  Either that or the laptop thinks the headphone jack is always connected.

BenGovett · Answer

Yep, know that problem, have it too on my 6400.   You can make your speakers work again *temporarily* by going into the Device Manager and disabling/enabling the 'SigmaTel High Definition Audio CODEC' sound driver.   (right click on My Computer, select 'Manage', select 'Device Manager' from the tree, then navigate down through 'Sound, video and game controllers' to 'SigmaTel High Definition Audio CODEC' and right click > Disable, then right click> Enable)   The speakers will then work until you reboot next, or plug in Headphones.   Problem seems to be that once you plug headphones into your machine ONCE, it thinks you have headphones plugged in all the time, and refuses to redirect sound back through the speakers.   I never had the problem at all until the first time I plugged headphones in, and since pluggin in headphones have not been able to get back to having the speakers working after I reboot the machine.   As a professional software developer who has been involved in driver development, I'd say this is a DRIVER PROBLEM. And yes, I've tried upgrading/removing/reinstalling/reverting the drivers a number of times.   Additionally I've had some BSOD's trying to run games that have intense sound effects, so I'm guessing that the sound drivers Dell are supplying are incredibly badly written.   I do hope they get them sorted out as having the sound dead like this makes my expensive new toy seem like a cheap piece of plastic. I bought a Dell as I thought they wouldn't have these kind of annoying defects, but I guess I was wrong.

BenGovett · Answer

Ok... I've solved the problem and here's how.   I found that the Diagnostics worked fine, with headphones and without. As I thought it's not hardware, so that leaves drivers.   I'd already updated everything I could possibly update from the AU Support Page including Sound, BIOS, Display, Intel Chipset, etc from the following support page....   http://supportapj.dell.com/support/downloads/devices.aspx?c=au&l=en&s=dhs&SystemID=InspironI6400/E1505&os=WW1&osl=EN#   That basically gave me R114075.exe from the Dell FTP Site as the most up to date Audio Driver (A03 - v5.10.0.4823)..   I decided to go browsing around the Dell FTP Website ( ftp://ftp.us.dell.com/audio) and downloaded every single driver release dated after R114075.exe.  I found that R119989.exe contained a newer driver for the SigmaTel sound device in my machine. (A05 - v5.10.0.4943)   I installed it, and it now works fine.   I think it would be a good idea for someone to update Dell's Support website to point towards the newer driver for 6400's considering it is available.

terri721 · Answer

ahhh pleaseee helpp. I've been having the same problem. I plugged in my headphones once so that I could watch a movie, and now my computers built in speakers wont work! I have a Dell Desktop Inspiron 2650 and I have no idea what i should download or fix. I need to find the easiest way to do this :smileysad: I think it's having verification issues.   Please help!     - Desparate

Canilash · Answer

I have this problem with my Inspiron 6000. However, if I press the headphone jack up or down with an object, I get sounds in my speakers, so it seems to be a hardware problem. Probably something that got unsoldered. I'd get it repaired, but I'm not sure it's still on warranty, and I can't easily get by without my computer for a couple of weeks...

pgmccullough · Answer

Hello, I own a 700m with this problem (I see that it is a common prob). I've had it for over a year and never had the problem until just recently. I have tried what Thorin78 and BenGovett suggested, but to no avail. I saw in another post that someone was told by Dell support to reformat their system because of it. This seems to be a common enough problem that Dell should provide some better guidance on this.

Anybody have some ideas on how to proceed?

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No Sound except through headphone jack?

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