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349123
April 12th, 2014 09:00
No bootable device error, and ePSA says Hard Drive - Not Installed
Went to have breakfast, and came back to find a black screen with a "no bootable drive" (or device, something), and asking me to do diagnostics.
When into ePSA Pre-boot System Assesment. Everything is fine, but for Hard Drive:
Event log shows:
"Fail PSA V4228 Error 2000:0155. Hard Drive - Not installed"
Laptop: Inspiron 7000 Series 7537 BTX Base
Hard Drive: 500GB 5400 rpm SATA Hybrid Hard Drive with 8GB Cache
Received the computer yesterday, and it was working fine all evening and early this morning. Now I get this error.
Please let me know the next steps to try.
No Events found!
daytripper68
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April 12th, 2014 09:00
more details on boot message. It stays on the dell screen for a long time, then gives a black screen with:
"No Boot Device Found. Press any key to reboot the machine."
ejn63
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April 12th, 2014 09:00
Most likely the drive has failed. You can try reconnecting it (see service manual below) but if the drive is not seen thereafter, it's toast - call Dell for warranty replacement.
ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-7537_Owner%27s%20Manual_en-us.pdf
daytripper68
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April 12th, 2014 10:00
Followed the steps to remove the cover, then the battery, then the hard drive. Unplugged hard drive, reseated the cable and put it all back together again.
Holy ***, it worked.
Thanks!