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August 1st, 2016 08:00
No sound from internal speaker
Hi
I am prabhat. i am using Dell Inspiron n5010. Recently i installed window 8.1 64 bit. Suddenly my internal speakers stop working however sound is coming from headphone. I had updated audio driver also but nothing works. What a matter is? I would like to know is window 8.1 is compatible to dell inspiron n5010 or not, because initially i was using window 7 64 bit. If 8.1 will work then how i get back my sound from speakers. Any one please help me out.
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Jim Coates
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August 2nd, 2016 04:00
Hello. Dell does not support Win8.1 on the Inspiron 15 N5010, however, the audio should work.
Your laptop has IDT audio hardware on the motherboard, but there is not a Win8.1 audio driver available for it, so install the IDT Win7 audio driver into Win8.1, by using compatibility mode.
1. Download and save the audio driver to your desktop or any convenient location on the hard drive.
2. Double click on the new folder to extract (unzip) the driver files.
3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates.
4. If the driver begins to install automatically, halt (cancel) the installation.
5. Browse to the driver files on the hard drive (the location you wrote down).
6. Find the "setup.exe" file.
7. Right click on setup.exe to open the context menu.
8. Select the Properties.
9. Select the Compatibility tab.
10. Check the box "run this program in compatibility mode for"... Win7.
If the speakers still do not work after installing the IDT driver, revert the laptop back to Windows 7 if possible.
If the speakers still do not work after reverting to Win7, test the speakers for failure by running either the audio test in the ePSA test, or by failing the color bar test in the PSA test {Your laptop will have either the ePSA test or the older PSA test.) Instructions for testing the speakers.
If the speakers pass the speaker test but still produce no audio when you are in Windows, then it could be a failure of the headphone jack. Headphone jacks can have a type of failure that we call the sense pin issue. This is where the jack falsely detects a plug in the jack and so cuts off the audio signal from going to the speakers. Details of the sense pin issue are in the first section of the Headphone Jack FAQ.