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Hello. I've got an M4500 Laptop i7 Dual core. I bought it from a refurbisher in Austin, and have had problems with its setup since then. I want to wipe it and set it up from scratch again. The problem is, each time I've tried to do this, the drivers I downloaded from Dells website didn't install correctly, causing my computer to crash each time. My question is this: Is there some way I can get the disks that would have originally come in the box with this computer when it was bought new? And if there is, how?
ejn63
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April 13th, 2016 10:00
Unfortunately, being that the system was purchased used, the answer is no. What OS are you installing?
ejn63
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April 14th, 2016 06:00
The order of install of drivers matters .. see here:
< >
Also make sure your install media has Service Pack 1 already on it.
KenmathisHD
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April 14th, 2016 06:00
Windows 7 64bit Professional OS
KenmathisHD
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April 14th, 2016 10:00
What is service pack 1? And just now the computer has forced Windows update, startup repair initialized upon boot. This is 1 week after I sent it back to the company I bought it from to have it set back to the way I'd originally received it
DELL-Rishi
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April 15th, 2016 05:00
Hi KENMATHISHD,
If you need the OEM discs, then you could order them online here - http://dell.to/12vcZ27 - this would contain the OS and Drivers disc for your machine.
Service pack 1 referred in the previous post is the Windows OS version.
If you have issues in installing any drivers or any issues, for faster communication - contact us via Twitter - @dellcarespro
Let us know if you have any other queries.