Palm T3's USB hotsyncing to the Dell D Dock

I have been having this same issue, since installing a D Dock APR, and the Dell telephone support was less than knowlegable about this issue, which seems to be common, rather than "I have never seen that before", and "your USB mouse is working so the APR is fine".  Disabling the USB 2.0 controller does work, although I needed to switch USB ports to reinitialize the connection.  THis is however unacceptable, since it reduces the transmission speed of the USB 2.0 ports, and I do have 2.0 devices, including the T3.

Definitely need a Dell fix to this issue.

I'm having the same T3 problem, and I've upgraded to the latest firmware, latest NSS, etc.  No joy.  Exactly the same symptoms as others - works fine directly connected to the d600, fails thru the Dport dock.  I'm using windows 2000, FWIW.

BTW - my short term solution is bluetooth - I have an Ambicon usb bluetooth gadget that works great.

I also tried to activate the IR port as another alternative, no luck on that either - any ideas?

 

One more thing - I tried to do the 2.0 hub disable that Rollie mentions in his post on USB 1.1 devices - not sure if the T3/cradle is 1.1 or 2.0  anyway, and my D600 on win2000 doesn't have a 24cd controller - only 24c2, 4 and 7.

Rollie - any ideas on this?

OK, the IR does work - just follow the Dell and Palm instructions - activate it in bios, load the driver (dell) and turn off camea download in control-panel-> wireless (palm) and all is just fine.

IR works great once it's set up - a good alternative to USB until we get an answer on the USB for T3

I don't think we're going to get an answer. Dell has now said the D-Dock USB 2.0 problem is fixed and to me that means they're done looking at it. This problem is not new, it's been around for quite some time and now I think they've said it's fixed to try and make it go away.

From this forum...

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@DELL-Rollie wrote:

This issue has been resolved with an updated USB 2.0 driver. The driver is packaged into Notebook System Software (NSS) versions A14 and higher.

The latest version of NSS can be found in the file library using the Downloads under Product Support above.

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Well, I just installed the latest nss, and no luck. I looked over the feature list, and for win2000 sp4, there's no USB update anyway!

Just for the record - the symptoms are that one the first attempt, the system recognizes a palm device, and installs the right driver, but can't start it (code 10). On suceeding attempts, the system can't recognize the device and installs a "unknown USB device" which is useless/harmfull.

BTW - is there a good way to confirm which NSS is actually installed?

Ok,

Last week, disabling the 2.0 controller worked fine, but now, my T3 won't even recognize.  I currently have two hardware profiles set up, and the controller is disabled in my default (docked) profine, but active in the undocked profile.  I have loaded the latest NSS, but there is no way to verify this.  IR sync is very slow, does anyone know how bluetooth compares in speed to either USB or IR.  THis may work for the short term.

Dell, it is very painful to have to disengange from the dock, to sync the T3.  Please look into fixing this issue.

Kyle

I am also experiencing this problem.  It is very frustrating especially since we are now switching all of our laptops and palms over to d600's and t3's.  The intermittent fix was to install the patch for the usb for the d dock.  This works for everything but the palm.

 

I hope that dell looks into something very soon as I also going to contact our sales rep for this because it is un-acceptible.

Just checked the Dell downloads - there's now an A016 of NSS (Notebook System Software) as of 8/13. 

So I downloaded and installed it - and the T3 update problem persists, same symptoms!

Wonder when Dell is going to buy a T3 and really test/debug this?

 

OK, I found a workaround, albeit a little expensive - I put a Dlink USB 2.0 hub in the link, and all worked just fine.  Not a great solution - yet another power cord, the hub costs a few bucks, but it did work.

Now, hopefully this explains to the Dell folk a little more of the problem, or maybe the hub is doing the 1.1 - 2.0 translation, letting the Dport work in 2.0 mode where it's happy.

 

this is rediculous!  I can't believe the newest NSS fix doesn't work either!  oh if i could only get a ThinkPad!

Of course, i also mean IBM replicators.  never had a single problem with them...nothing but with DELL.  and as i have reviewed this board, i only see negligence by the folks from DELL.  I can't wait for the Board to my experience with this computer and recommendations! 

Pitiful...looks like i have to get a USB hub for my port replicator...PiTIFUL