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Please help I'm having few problems with Dell xps 17 l702x?
Hello I need some help please with my dell l702x
1.) I can hear static noise like every time and sometimes it would randomly make pop sounds when I'm watching movies or if there is no sound playing through the laptop. I've tried adjusting volume and muting but it seems to be there. I'm not sure if is the Wireless NIC or something but I have the latest up-to-date driver
2.) The screen random flashes as if someone was taking a picture using a camera, I noticed it happens during when charger is plugged in.http://en.community.dell.com/support-forums/laptop/f/3519/t/19485735.aspx- Think this is similar
3.)Recent problem the left click button touchpad doesn't respond when I'm trying to pause a youtube video (sometimes I have to click it about 2-3times) just to pause it. It only seems to happen to youtube but not sure yet.
4.) Is dell support center like a diagnostic check similar to going through bios?
I have checked to see if the drivers is up to date and the only thing is the bios, I currently have A14 but there is a release of A19 and I'm not sure if this can fix those problems.
I have done a dell PC check using the Support center and everything passed
DELL-Senthil S
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January 18th, 2013 07:00
Hi James521,
Thanks for the detailed explanation. The pop up sound could be because of disabling and enabling of aero software due to third party application that may not be compatible with the aero software.
Please try updating the BIOS, touchpad and video driver by using the link below.
http://dell.to/Y4bsIZ BIOS
Connect the Ac Adapter while updating the BIOS. Do not interrupt this process until the system restarts completely.
http://dell.to/PznzIw Touchpad driver
http://dell.to/PhjrxA Intel HD 3000 driver
http://dell.to/OQkeJW Dell Nvidia driver
Please install the driver in the exact order. In case after updating the drivers if the problem persists, run the system hardware diagnostics.
Kindly run the custom test on touchpad (32 bit diagnostics). Use the link below to run the PSA hardware diagnostics.
http://dell.to/OUGnqT
To continue onto 32-bit Diagnostics, Press N for No when it asks you to Continue Memory Tests Press Y to continue the Memory Tests, You can refer to the link below.
http://dell.to/oQPVeh
Let us know about the progress and if there are any errors listed.
DELL-Senthil S
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January 23rd, 2013 10:00
Hi James521,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post.
James521
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January 25th, 2013 01:00
HI Senthill S
I've updated my bios to A18 from A14 and I didn't update to A19 because it was similar to A18 except with Windows8 support which I'm not planning up upgrade.
I'm still getting the pop/click noise after the update and How would I disable/enable the aero software because when I'm watching movies it kind of annoys me.
Intel Driver: I'm not sure what files to click because when it extracts the folder there is a lot of files so I was wondering if you could provide me step by step on what to choose
Nvidia Driver: Similar to Intel drivers not sure what files to choose or click.
Extra Question: Is it bad if a laptop restarts for updating software or bios? I'm not a technical person but I would like to know.
James521
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January 26th, 2013 01:00
I am also thinking of doing a clean install of windows 7 or re-install Operating system using dell backup but before doing this I want to make sure do I need to know anything. I want to know if I would still be able to use the short cut buttons after doing clean install
James521
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January 26th, 2013 01:00
I was wondering if anyone could help me I tried downloading Intel driver but there was a message"Not supported something" When I clicked on setup.exe.
I also want to try and remove the annoying random click/pop sound whenever I'm watching a movie. If a uninstall Realtek hd then re install the same version/from manufacturer website would this cause any problem from playing music/or using the shortcut key button above the keyboard
James521
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January 26th, 2013 15:00
Update: I noticed when I mute the sound I can still hear the noise and can restarting 3-4 times damage laptop
James521
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January 28th, 2013 00:00
Any suggestions please
DELL-Senthil S
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January 29th, 2013 12:00
Hi James521,
I am sorry for the delayed response; please send me the system service tag so I can check few details about the system and help you in further.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag, so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.