Please plug in a supported device. Help please?

Question

I have a Dell N5110 with Windows 7 Home Premium 64-bit and the webcam is built-in. I have also tested with an external USB webcam, but I get the same results.

So far I have uninstalled/reinstalled the webcam, updated the drivers and tried the regedit fix posted by Igor at the link below.

http://social.technet.microsoft.com/Forums/en-US/itprovistahardware/thread/c8f56336-2fcf-4103-ac19-2f30ab5578b6/

I've done a clean boot, checked the Task Manager for programs that may be using it, as well as checked the Process Explorer. Also, I do not have the facial recognition software installed, which I know can be an issue.

The error in the title appears when opening Dell Webcam Central and Skype. At testmycam.com, I get a blank white screen.

HOWEVER, when I run Webcam Diagnostics at the link below under the 64-bit setting, the light next to my webcam lights up and it works!

http://www.fivesign.com/downloads/program/Webcam-Diagnostics_29430_1.html?affChecked=1

I've never had an issue using my webcam with either of these until a few weeks ago and I cannot think of any major changes I have made to the system since then. I'm a bit confused about what to do next so any help would be appreciated. Let me know if any more information is required as I'm sure I forgot something. Again thanks in advance for any help.

rycr · Accepted Answer

Thanks for the help. I decided to restore my system to factory default, after saving my files to an external drive of course, and the webcam is now working good.

PudgyOne · Answer

rycr,   Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.     Rick

PudgyOne · Answer

rycr,

Try this first.

Download and install in order...

Dell System Software

Intel HM67 Express Chipset Family

Wistron USB3.0-Host Controller

The download this file also known as Dell Webcam Central Version 1.40.05

Start, control panel, programs and features, Skype, uninstall.

Restart your computer. The download and install Skype

What happens?

Rick

rycr · Answer

Okay I ran it, the results are below. Thanks for the help so far.

Host Name: CRIM-PC

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner:

Registered Organization:

Product ID:

Original Install Date: 6/27/2011, 10:12:37 PM

System Boot Time: 1/28/2013, 7:26:21 PM

System Manufacturer: Dell Inc.

System Model: Inspiron N5110

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~782 Mhz

BIOS Version: Dell Inc. A06, 5/26/2011

Windows Directory: C:\windows

System Directory: C:\windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-05:00) Eastern Time (US & Canada)

Total Physical Memory: 6,051 MB

Available Physical Memory: 3,540 MB

Virtual Memory: Max Size: 12,101 MB

Virtual Memory: Available: 9,253 MB

Virtual Memory: In Use: 2,848 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\CRIM-PC

Hotfix(s): 174 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2393802

[04]: KB2425227

[05]: KB2446710

[06]: KB2459268

[07]: KB2475792

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Network Card(s): 6 NIC(s) Installed.

[01]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[02]: Realtek PCIe FE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

[03]: Intel(R) Centrino(R) Wireless-N 1030

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.4.1

IP address(es)

[01]: 192.168.6.104

[02]: fe80::28:88f1:86ba:71a8

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[05]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

[06]: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64

Connection Name: Local Area Connection 2

Status: Hardware not present

rycr · Answer

I followed those steps, but sadly it didn't make a difference as I'm still getting the same errors. I was thinking about backing up my files and restoring to factory defaults, but if I could I'd rather not. Furthermore, I'm not even sure if that would make a difference. Do you have any more ideas, and if not do you think restoring would fix the problem? Thanks.

rycr · Answer

It's not working in Dell Webcam Central or Skype.

Here are screenshots showing Dell Webcam Central, Skype and Webcam Diagnostics.

Just some more info... It won't let me change from VDP on Skype and as you can see in the Webcam Diagnostics picture the camera is working. Any thoughts?

rycr · Answer

So I tried making a new account, but the errors keep showing up. I don't think the webcam is disconnected, though, because as in my first post if I open the Webcam Diagnostics the webcam works perfectly fine in that window only. I don't think the issue is hardware related at all, but I'm not quite sure what could be the issue at this point.

PudgyOne · Answer

rycr,   Webcan Central in Capture mode?   Try a setting 640 x 480     Rick

rycr · Answer

Forgot the link... http://imgur.com/a/knMmg#1

PudgyOne · Answer

rycr,

You can try creating a new unrestricted user account. If the webcam works, log off, then log back in to your account. The webcam should work.

You can try Test Webcam and see if it works.

If that doesn't work, then the webcam came loose from the motherboard, usually at the top of the screen, near the webcam. If your computer is under warranty, contact Dell Tech Support.

Rick

PudgyOne · Answer

rycr,   If it works with Dell Webcam Central, then try an older version of Skype   I have Skype 6.0.0.126 installed.     Rick

rycr · Answer

Yeah it is in Capture mode. I'm not quite sure what you mean setting it to 640x480 as there is no place that I can see where I can change that setting.

PudgyOne · Answer

rycr,   Try...     Rick

PudgyOne · Answer

rycr,

My suspicions are the webcam needs unplugged, then plugged back in with the system turned on. The only way I know is to gently get you nails under the plastic bezel on the sides first, then the top. The corners are the toughest. Some models are attached in the corners some aren't

Rick

rycr · Answer

It doesn't give me that option as it is grayed out and not able to be selected. Do you have any other ideas as to what it could be?

Locked Topics – Laptops General

Please plug in a supported device. Help please?

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