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2 Bronze

Plugging to USB 3.0 - Scanner doesn't work

Hello everyone, I have a problem with my HP LaserJet Pro MFP M26a. I plugged it to the Dell Inspiron  7567 . Printing and copying work fine, but scanner doesn't work.  When I click '' HP Scan'' I get an information that scanner cannot be found. When I used Windows tool to fix this problem, I got the information that USB 2.0 Device cannot properly work with USB 3.0 . I have the latest drivers and I use Windows 10 Home 64 bit version.  Is there any way to make scanner work? If yes, how can I make it on Dell Inspiron 7567

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5 Iridium

RE: Plugging to USB 3.0 - Scanner doesn't work

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You tried connecting the printer on both USB 3.0 port on the left and right side of the system? Please select Inspiron 15 7000 Gaming Setup and Specifications in the link below and view pages 8 and 9.

Support for Inspiron 15 Gaming 7567 | Manuals ... - Dell

Also, check out the article in the link below, hopefully it will be a help to you.

How To Connect A USB 2.0 Printer To A USB 3.0 Port On ...

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5 Rhenium

RE: Plugging to USB 3.0 - Scanner doesn't work

When you say latest drivers, does that include the firmware from March of this year?

Since the drivers only specify USB 2.0/1.1, perhaps you need to install the chipset drivers to get full USB compatibility?

Scanners have always been problematic after OS updates.  But since that system has Win 10 drivers it may work.  The Readiris Pro 15 driver seems to be for scanning..

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

RE: Plugging to USB 3.0 - Scanner doesn't work

I used Dell System Detect to scan for the latest drivers and this program says that I have the latest drivers. Any other ideas ?  I was trying a lot of methods and none of them worked. Please, help me because I'm really frustrated and I want to scan files, not only print and copy.

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7 Gold

RE: Plugging to USB 3.0 - Scanner doesn't work

The firmware update suggestion was for the PRINTER, not your PC, so using Dell System Detect would not detect a firmware update there.  You'd need to go to HP's website under Support & Drivers to find a firmware update for that printer.

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2 Bronze

RE: Plugging to USB 3.0 - Scanner doesn't work

I have already updated firmware for the printer and installed  Readiris Pro 15 and scanner still cannot be detected. I'm in touch with HP forum, here you can get more information about my problem :  h30434.www3.hp.com/.../6293392

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5 Rhenium

RE: Plugging to USB 3.0 - Scanner doesn't work

When you go to Settings-Devices-Printers and Scanners, is your printer listed?  

If you select it is there a drop down box as in the attachment?  Mine is, of course, and Epson printer but it should work the same if you have the correct software installed.  

Just a note, I have not tried scanning on my system.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

RE: Plugging to USB 3.0 - Scanner doesn't work

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2 Bronze

RE: Plugging to USB 3.0 - Scanner doesn't work

It is written in Polish, but as you can see scanner is visible.  When I click on scanner and then ''open scanner'' I receive information that i should connect a scanner to start ...

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5 Rhenium

RE: Plugging to USB 3.0 - Scanner doesn't work

I just went through and installed mine on the 7567 using a USB cable.  I used the port next to the power plug.  

I installed the software from Epson first.  During that install it told me when to plug the device in.  Everything went normally with my downloaded software from Epson.

When I select the scanner option from Settings, I get a page which shows the scanner and shows Scanner properties and gives me the ability to get a scanner A-pp.

If yours shows you need to plug it in it sounds like it is not communicating with the Scanner part of the device.  The printer works fine, right?  Did your USB cable come with the printer?

You might try changing the USB port you are using.  The one on the right - back is for power sharing, if you have that enabled.

If it still doesn't work, I would remove the device and start over.  My Epson installed in Win 10 without me doing anything but it did not have full functionality without the FAX.  Microsoft FAX and Scan seemed to work with the Scanner...

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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