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4157
October 27th, 2011 08:00
Port Replicator issue with Dell Precisions
I am incredibly frustrated with the customer service at Dell. We have purchased two Dell Precision Mobile Workstations, a 6500 and a 4600. We purchased both with port replicators. When we dock the workstations we get an error telling us that the docking stations are only providing 130 watts and the machines require 210 watts, which means that the machines are not charging efficiently and more importantly are not running at peak processor efficiency. After spending HOURS on the phone being bounced between tech support and sales, I was told that it was possible to use the power adapter included with the laptops to get peak performance. "great!", I say, "so we'll send back the power adapter that isn't supplying enough power and you can just send us the propoer adapter!". "Oh no," says Dell..."we can't do that." WHAT?!?!? Why would you sell me a docking station with a power adapter that hamstrings the camputer I paid very good money for? Dell...please step up and make this right! All we need to do is get the proper 210 watt power adapters and you will continue to have a satified customer!
crozzer
3 Posts
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January 25th, 2012 13:00
I just came across the same issue, and am reaching out to dell via phone. Wish me luck?
jake195210
2 Posts
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April 28th, 2015 10:00
I bought my Precision 4600 in 2011 and within the first year began having power issues. They replaced both the power pack and eventually the power supply and it worked ok for about a year. Then it began having blue screen issues. Thus it seems this unit was a LEMON from the start. Last year a tech came and replaced the MB with what I expected would be a new one. However there are no new ones for a laptop 3 years old by then. It turned out that the refurb they put in had a bad RAM port. As of today they have not replaced the faulty MB. Will I buy another Dell? You tell me if you would with this kind of track record?