Try a new OEM Dell AC adapter first. If that doesn't solve the problem and your system has a replaceable power jack (not all do - if you want to know, post the system model number), replace the DC jack. If the jack isn't replaceable or a jack replacement doesn't solve the problem, the mainboard needs to be replaced.
In Warranty: Dell does not cover these problems under warranty. I had a DC jack break (known problem in 555X Inspiron series) on a laptop under warranty but Dell said it was NOT covered by warranty. Said it was customer caused and hung up on me.
ejn63
9 Legend
•
87.5K Posts
0
April 16th, 2014 05:00
In warranty: call Dell.
Out of warranty:
Try a new OEM Dell AC adapter first. If that doesn't solve the problem and your system has a replaceable power jack (not all do - if you want to know, post the system model number), replace the DC jack. If the jack isn't replaceable or a jack replacement doesn't solve the problem, the mainboard needs to be replaced.
rvang
3 Posts
0
April 16th, 2014 03:00
I forgot that as a result the battery is not charging.
rvang
3 Posts
0
April 16th, 2014 05:00
Thanks a lot for the help :)
bartond
2 Posts
0
January 5th, 2017 14:00
In Warranty: Dell does not cover these problems under warranty. I had a DC jack break (known problem in 555X Inspiron series) on a laptop under warranty but Dell said it was NOT covered by warranty. Said it was customer caused and hung up on me.