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February 28th, 2013 01:00
Power issues
My laptop purchased on 2010 and my warranty expired on 2011. The laptop is not powering on. I gave the laptop to one of the authorized service center. They said that the problem is with motherboard. What should I do for rectify the issues? I am from Kerala, India
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DELL-Allan D
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February 28th, 2013 02:00
Hello Josemon Michael,
Please contact the Expired Warranty Services for India to get the parts replaced. If you can elaborate upon the issue with the System Model, I would be able to tell if the motherboard needs to be replaced or the DC in Module (the port to connect the ac adapter). I would request you to help me with the following details:
-- When you press the power button, does the Power LED comes up?
-- If yes what is color of the LED?
-- If no, Check Power LED indicator on AC Adaptor (without plugging into the Notebook).
-- If LED on the AC adapter is lit and goes off only after connecting to notebook, then the AC adapter is fine, it is a problem with the port on the notebook where we connect the AC adapter.
Hope this helps! Please write back for further queries.
DELL-Allan D
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2.6K Posts
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March 4th, 2013 13:00
Hi Josemon Michael,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.