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35858
February 15th, 2009 14:00
Precision M4400 Stand-by/Hibernate issues
At work we ordered a Dell Precision M4400 laptop
Processor: T9300 or T9500
RAM: 4GB
OS: vista Basic
When the laptop arrived I took out the 80GB HDD and installed a Western Digital 320GB 7200 RPM drive and created 2 Partitions so that we could dual-boot with Windows XP SP3 and another Windows XP SP3.
Now, originally had a trial and eror with dual-booting research did not turn up a lot of posts of using a Dual XP boot system on a domain enviroment. After working those issues out there was a lot of driver installs (even though most were on a slipstreamed disc) for like the Fingerprint reader, audio, and software for power management.
The real issue is that I had to go in and turn off Stand-by and Hibernate because whenever one kicks in the laptop will no longer boot back up. It appears as if the machine is still running but can not restore completely. I have to hold he power button and do a hard restart.
I don't have any idea's as to what could be the issue, maybe something in the BIOS? Because it looks pretty intensive and thorough, because originally I had to go in and turn off something because I didn't want to install all the software for the fingerprint reader and such.
I don't think there are any errors in the event viewer and I haven't noticed any dump files, so if anyone has any ideas they will be welcomed!
the laptop is at work and I can reply back with nay information that I know of off the top of my head, but anyhing else will have to be Monday
Thanks!
marksymmes
1 Message
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April 30th, 2009 10:00
I have a new M4400 just out of the box running XP SP 3. It hangs when I try to hibernate or standby.
BabyTechKeon
1 Rookie
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33 Posts
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April 30th, 2009 10:00
Does the system has an Integrated Webcam?
If yes can you check on the driver details of the webcam -
Just in case that it has and its a creative webcam and the driver date is 2009, try to rollback the driver then restart the system.
bdarnell
1 Message
0
June 1st, 2009 12:00
BabyTechKeon suggestion worked for me. When I rolled back the driver, it took a few min to update. The driver date is now 9/19/2008 and the driver version is 1.3.2.919 Now my Standby and Hibernate works!
-Branson
Amorak44
2 Posts
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July 22nd, 2009 14:00
I was also having problems with hibernate and standby. Sometimes the hibernate/standby process would freeze and sometimes I would get BSD with MULTIPLE_IRP_COMPLETE_REQUESTS, STOP: 0X44. If I did get into hibernate/standby mode, the latter would happen when docking/undocking from the E-Port Plus port replicator.
I used BabyTecheon's solution and this has so far fixed the problem. I did have one BSD incident since then, but I accidentally undocked while the computer was still hibernating - my bad.
The only difference is that the old drivers listed on my account were:
Release Date: 11/11/2008
Criticality: Recommended
Description: M09 camera driver package refresh 3 RC 2.0
Release Date: 8/12/2008
Criticality: Recommended
Description: M09 Driver Package Refresh 2
of which I used
Thanks a million BabyTechKeon!!!!
DJL
As it turned out the web cam driver only fixed the hibernate/standby issue. It also fixed the issue of docking to the E-Port plus. But, when undocking I would still get the MULTIPLE_IRP_COMPLETE_REQUESTS error. So, I finally used the WinDbg tool from Microsoft to read the minidump file. I found some references to parport.sys so I disabled the paralles port in device manager. I now seem to be able to hibernate/dock and hibernate/undock without any problems.
DJL
rrkaiser
3 Posts
0
July 30th, 2009 16:00
My appreciation to BabyTechKeon,
My M4400 has the integrated web cam and had the hibernate/stand by problems.
I followed the BabyTechkeon fix and had the results as bdarnell, the same good results.
Thanks again.
TnLCornwell
3 Posts
0
January 19th, 2010 10:00
I have an M4400 with the built-in webcam, and Win XP. It would always hang at the "preparing for..." message when attempting to standby or hibernate until:
I did an "Update Driver" from the hardware list for the webcam - Imaging Devices, Integrated Webcam. This brought the driver up to v1.7.1.901 dated 9/1/2009, and the machine now will hibernate and standby. Joy!
Same issues, but maybe a better fix - as of January 19, 2010.
Thanks for the tip.