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March 1st, 2013 08:00
Precision M4700 running Windows 8 cannot connect to secure networks
I purchased a Dell Precision M4700 pre-installed with Windows 8 just before Christmas. Over all I am happy with it. My biggest regret was getting Windows 8.
The issue that is really starting to frustrate me is the inability to access the internet through certain secure WiFi access points. For example, I am sitting in a Marriott hotel using the Wifi network in their conference facility. Yesterday I could connect, today I cannot get to the login page. After several attempts to force a fresh connect by connecting to another network I have given up and am now tethered via my phone. A Windows 7 laptop and iPad connect without any problems.
At two companies that had a secure guest network I was unable to login at all.
As far as I can tell from the Dell web site the drivers for the Wifi card (Dell 1540) are all upto date (version 6.30.59.26).
If I cannot resolve this issue I am probably going to revert back to Windows 7. A lot of work, but being unable to connect to Wifi networks on a $3000 laptop is very frustrating.
Any suggestions are very welcome. Thanks in advance.
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PudgyOne
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March 1st, 2013 16:00
austinman12345,
Did your Precision M4700 come with Windows 8 or did you install Windows 8?
What virus program and firewall are you using?
Make and model of your wireless router and the type of security you're using? What channel?
Can you run an ipconfig /all log and post it back here?
Rick
austinman12345
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March 4th, 2013 14:00
Did your Precision M4700 come with Windows 8 or did you install Windows 8? Yes, 64-bit and fully upto date on patches.
What virus program and firewall are you using? Windows Defender and firewall
Make and model of your wireless router and the type of security you're using? What channel? No idea. These are Wifi networks at hotels and commercial companies. I can connect, maybe with limited access, but am unable to load any web pages including a login page.
Can you run an ipconfig /all log and post it back here? That will have to wait until I try to log into a network that refuses to take me to a login screen.
I will try disable the firewall next time it happens. Not sure if I can turn Defender off other then by brute force. Thanks for the idea!