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Problem dell inspiron SE 7520 BIOS
hello
After i upgrade bios to last version A10 from the following link
My built-in webcam dosen't work .
i tried to downgrade to A04 (default first bios was in my laptop) but i got message
Error
IHISI: Flash write error in SMI!
SMI Return Code: 0x25
i boot by usb flash and excute the command Inspiron7520_Win_A04.exe but i got
This Program Cannot Be Run in DOS Mode
i tried to extract the file name Inspiron7520_Win_A04
11/15/2013 02:03 PM
11/15/2013 02:03 PM
01/14/2011 10:27 AM 59,392 AtpTimerInfo.dll
01/15/2008 08:25 AM 105,886 Ding.wav
10/21/2011 07:05 AM 231,936 FlsHook.exe
10/21/2011 07:05 AM 195,584 FlsHookDll.dll
12/04/2009 05:48 AM 944,664 FWUpdLcl.exe
10/21/2011 07:05 AM 755,200 InsydeFlash.exe
10/21/2011 07:05 AM 717,312 iscflash.dll
10/21/2011 07:05 AM 36,864 iscflash.sys
10/13/2011 10:05 AM 62,016 iscflashx64.sys
03/09/2012 04:09 AM 30,404 platform.ini
08/13/2012 09:16 AM 6,422,528 QCL01EC6.fd
12/04/2009 05:48 AM 1,892,352 xerces-c_2_7.dll
12 File(s) 11,454,138 bytes
2 Dir(s) 33,592,516,608 bytes free
is that ok to run FWUpdLcl.exe file ?
i coudn't find the installation instruction for running A04 in DOS-Mode
Dell Technician doesn't include any webcam driver or information information for this model Dell inspiron15r SE 7520, u can check the link
http://www.dell.com/support/drivers/us/en/555/Product/inspiron-15r-se-7520
no webcam driver or creative webcam central exist
My service tag dosen't include any bios upgrade , without service tag i see all download drivers and bios , but there is no webcam driver or last version of creative webcam central in input category . Dell diagnostic when i press f10 i cannot see any webcam test . so i guess the problem with the bios update i made
How can i reset to the default bios factory , revert or downgrade to the bios that support all drivers i have in my laptop
DELL-Senthil S
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November 15th, 2013 07:00
Hi HanyAdel,
I am sorry about the situation; Dell does not recommend in downgrading the BIOS. Please provide me the snap shot of the device manager expanding the imaging device. However, you can install the webcam central software using the link below.
http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe
In case the issue persists, use the link below to run the Dell PC diagnostics on webcam, click on symptom, select webcam and run the diagnostics.
http://dell.to/We70YO
Let me know about the progress.
HanyAdel
31 Posts
0
November 15th, 2013 07:00
Hello Senthil,
i know that downgrading bios not recommended but the new bios A10 did not detect the webcam built installed in my laptop
there is no imagine device at all , here is the image link for my device manage
http://s12.postimg.org/6jal2ojp9/device_manager.png
the webcam central link you provide older than the version already installed in the laptop
here is the image link for my diagnostic screen
http://s8.postimg.org/bur8nj3x1/diagnostic.png
the online diagnostic not working at all it stopped in the updating dell system detect point
http://s16.postimg.org/vsae7basl/update.png
i wait for more than 2 hours but noting happen
i also tried to unplug the webcam and plug it again but didn't detect at all
Regards,
HanyAdel
31 Posts
0
November 15th, 2013 22:00
is there anyone here to help ?
DELL-Senthil S
4 Operator
4 Operator
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2.5K Posts
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November 16th, 2013 03:00
Hi HanyAdel,
This seems to be an issue with the webcam, please consider replacing it. Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.