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HanyAdel
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Problem dell inspiron SE 7520 BIOS

hello

After i upgrade bios to last version A10 from the following link

http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/inspiron-15r-se-7520?driverId=F3...

My built-in webcam dosen't work .

i tried to downgrade to A04 (default first bios was in my laptop) but i got message

Error

IHISI: Flash write error in SMI!

SMI Return Code: 0x25

i boot by usb flash and excute the command Inspiron7520_Win_A04.exe but i got

This Program Cannot Be Run in DOS Mode

i tried to extract the file name Inspiron7520_Win_A04


11/15/2013  02:03 PM    <DIR>          .
11/15/2013  02:03 PM    <DIR>          ..
01/14/2011  10:27 AM            59,392 AtpTimerInfo.dll
01/15/2008  08:25 AM           105,886 Ding.wav
10/21/2011  07:05 AM           231,936 FlsHook.exe
10/21/2011  07:05 AM           195,584 FlsHookDll.dll
12/04/2009  05:48 AM           944,664 FWUpdLcl.exe
10/21/2011  07:05 AM           755,200 InsydeFlash.exe
10/21/2011  07:05 AM           717,312 iscflash.dll
10/21/2011  07:05 AM            36,864 iscflash.sys
10/13/2011  10:05 AM            62,016 iscflashx64.sys
03/09/2012  04:09 AM            30,404 platform.ini
08/13/2012  09:16 AM         6,422,528 QCL01EC6.fd
12/04/2009  05:48 AM         1,892,352 xerces-c_2_7.dll
              12 File(s)     11,454,138 bytes
               2 Dir(s)  33,592,516,608 bytes free

is that ok to run FWUpdLcl.exe file ?

i coudn't find the installation instruction for running A04 in DOS-Mode

Dell Technician doesn't include any webcam driver or information information for this model Dell inspiron15r SE 7520, u can check the link 

http://www.dell.com/support/drivers/us/en/555/Product/inspiron-15r-se-7520

no webcam driver or creative webcam central exist

My service tag dosen't include any bios upgrade , without service tag i see all download drivers and bios , but there is no webcam driver or last version of creative webcam central in input category . Dell diagnostic when i press f10 i cannot see any webcam test  . so i guess the problem with the bios update i made

How can i reset to the default bios factory , revert or downgrade to the bios that support all drivers i have in my laptop

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4 Replies

RE: Problem dell inspiron SE 7520 BIOS

Hi HanyAdel,

I am sorry about the situation; Dell does not recommend in downgrading the BIOS. Please provide me the snap shot of the device manager expanding the imaging device. However, you can install the webcam central software using the link below.

http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe

In case the issue persists, use the link below to run the Dell PC diagnostics on webcam, click on symptom, select webcam and run the diagnostics.

http://dell.to/We70YO

Let me know about the progress.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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HanyAdel
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RE: Problem dell inspiron SE 7520 BIOS

Hello Senthil,

i know that downgrading bios not recommended but the new bios A10 did not detect the webcam built installed in my laptop


there is no imagine device at all , here is the image link for my device manage
http://s12.postimg.org/6jal2ojp9/device_manager.png

the webcam central link you provide older than the version already installed in the laptop

here is the image  link for my diagnostic screen
http://s8.postimg.org/bur8nj3x1/diagnostic.png

the online diagnostic not working at all it stopped in the updating dell system detect point

http://s16.postimg.org/vsae7basl/update.png

i wait for more than 2 hours but noting happen

i also tried to unplug the webcam and plug it again but didn't detect at all

Regards,

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HanyAdel
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RE: Problem dell inspiron SE 7520 BIOS

is there anyone here to help ?

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RE: Problem dell inspiron SE 7520 BIOS

Hi HanyAdel,

This seems to be an issue with the webcam, please consider replacing it. Depending on the warranty status we can help you further, please use the link below to check the warranty status.

http://dell.to/YeuzUO

Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further. 

Click on my username select start conversation and send me the details. 

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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