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5487
June 20th, 2011 11:00
Problem restoring studio 1555 to factory settings
Press f8 on startup; no options to restore come up. Sits there, when I hit enter windows error recovery screen comes up. Safe mode...etc or normal. Really need to restore back to beginning. Any help would be greatly appreciated!.
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DELL-Jesse L
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June 21st, 2011 09:00
DC8688,
Sorry to hear about the issues you are having trying to restore. If the option to restore does not come up you will need to reinstall Windows Manually. Sometimes the restore will get corrupt and not work.
PudgyOne
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June 21st, 2011 10:00
dc8688,
Did you try tapping F8 at startup?
Restoring Your Computer´s Software to the Factory Settings
How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer
Rick
hallvw
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March 17th, 2012 11:00
I'm having the same problem with my 1555 can’t get past the windows error recovery screen, holding F8 doesn't work at all and I didn’t get a windows disc from dell when I ordered the laptop
ejn63
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March 17th, 2012 16:00
First thing to do is run an extended hard drive diagnostic -- the hard drive could well be the problem. F12 at powerup.
If the drive fails, replace it with a new, 2.5", 9.5 mm SATA notebook hard drive.
If the extended (NOT just the quick) hard drive diagnostics show nothing, then you will need a disc to proceed. In the US, see the link below. Outside the US you must call Dell.
support.dell.com/.../backupcd_form