dpruitt59
1 Copper

Problem with USB ports

I am trying to install a printer, I've downloaded the software, drivers and ran both programs. Once I insert the cable into the USB port the BSOD comes up and the computer restarts itself back to the screen with which option I want the computer to start up with,i.e. Safe Mode. This happens with whichever port I use. I am also unable to use the ports to update telephones, etc. Please help!!  Thank you,.

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4 Replies
8 Xenon

Re: Problem with USB ports

Do any USB devices work?

 

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dpruitt59
1 Copper

Re: Problem with USB ports

No, I've tried all four and the bsod comes up on all of them. Thanks

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8 Xenon

Re: Problem with USB ports

Try safe mode (F8).  If the ports work there, it's likely a WIndows problem.  If they don't, it's a hardware problem and will likely require a replacement mainboard.

 

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dpruitt59
1 Copper

Re: Problem with USB ports

Thank you. The ports still did not work in safe mode. I will look into the mainboard.

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