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14357
July 30th, 2014 13:00
Problem with my Dedicated Graphics Card
Hi guys, I am wandering if you could help me with my laptop problem.
Basically I did a Factory Restore on my Laptop, after the restore my Dedicated Graphics Card is not under 'Display Adapters' (Device Manager) and the only thing that is there is my Intel graphics.
I have a switchable amd graphics card. I tried installing the amd driver from Dell website and amd but the thing is the installation kept failing, or it will say success but some error occured.
Wander if anyone has the same problem as me and also if there is anyone who could help me regarding thia matter
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ejn63
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July 30th, 2014 13:00
If there is no entry for the AMD GPU after a factory restore, the system is almost certainly Intel-only. What model system do you have and what CPU is installed?
sinxcross
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July 30th, 2014 20:00
I have a Dell Inspiron 15r 3521. My dedicated(Switchable)Graphics Card before was I think AMD Radeon 8500m/8700m but on Dells Driver theres two 1. 8730m and 2. 7670m I tried installing both but wont let me.
I definitely have a working Graphics card before I did a factory restore because I know that my graphics card was under Display adapters before and that I can switch to 'High Performance' using CCC.
ejn63
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July 31st, 2014 05:00
Did you do a factory restore, or a manual install of WIndows? What version of Windows is installed?
sinxcross
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July 31st, 2014 05:00
I used the Cd Partition that Dell provided and I have windows 8
ejn63
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July 31st, 2014 05:00
If so, call Dell - if you don't see the AMD GPU after a recovery, it has failed and the mainboard will need to be replaced under warranty.
sinxcross
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July 31st, 2014 09:00
Oh I see. my warranty just ran out last month, would it be possible for meto get an extended warranty now and send the laptop to Dell? Knowing that it broke without warranty?
ejn63
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July 31st, 2014 09:00
In general, expired warranties cannot be extended.
If the video chip has truly failed, you're in for a replacement system board - the cost of which will be about what a 1-year extension of the warranty would have been anyway (figure about $350 with labor).