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7351
July 25th, 2008 09:00
Problems with XPS M1710
I have been having problems with my XPS M1710 since May, the day before i had to go into hospital for a Big op on my spine.
The display was working but i had lines on the screen all the time and they said they would send someone round to replace the graphics card which they did, my dad was at home when he turned up.
I got out of hospital 9 days after and turned the laptop on and it worked for about and hour and then crashed and when i booted it up i had the same problem again.
So again they sent someone round this time to replace the LCD, Motherboard and Graphics card again.
And once again it worked for about an hour and then crashed and now all i have is a white screen.
I have contacted Dell again and they are now saying they are not doing anything because the laptop is out of warranty which fair enough...But i reported this problem when it was in warranty and they never fixed it since then.
Does anyone know what i should do, i have thought about stopping the payments till its sorted i had this laptop upgraded when i brought it and it cost best part of £1600 and to me spending that much on something you expect it to last more then a year.
Thank you for any advice in advance.
Angela.
XPS M1710
Omorgma
10 Posts
0
July 25th, 2008 13:00
First and foremost I apologize for the length, but this is the abbreviated version that hopefully has enough details. Lesson learned by me: Don't buy Dell until policies change.
I had similiar problems with both of my Dell XPS laptops (M170 and M1710), according to the tech they sent out the video cards frequently overheat (and in both of my cases my screen did much the same yours is). He recommended a cooling pad to reduce the risk.
To fix the problem I had to fully re-install the system. Beware though - My M1710 was shipped with the incorrect systems disks (Inspiron disks came with it, not XPS M1710) and the drivers contained on the disks were not the correct drivers for the system which of course leads to more headaches since Dell won't produce the support disks for the M1710 anymore (if you have them great, if not read on...)
The tech support at Dell walked me through the painful process- Install the incorrect drivers (Inspiron) that the system will allow and download the M1710 drivers onto another computer system. The drivers from the Dell website are not transferable to another system (once transferred they can't install as the driver asks for a non-existent "other disk"). This resulted in me having to unzip the drivers onto my other computer system (resulting in the drivers auto-installing and corrupting the other system until I could reinstall the correct drivers). Once unzipped copy the entire directory of the unzipped files with a thumb drive onto the M1710 (the Dell tech support person felt this was my responsibility to own for their use in this process).
...once you get the basic files over, particularly the network drivers, you can reinstall the remainder via the Dell tech support website.
Hopefully you have the disks or Dell changes its ways. The 'frying' of the video card messes up the video drivers and a re-install should be able to get your system running right again.
Angela2307
2 Posts
0
July 25th, 2008 18:00
Hi Thanks for that message i have mangered to reinstall the system and it works well with an external monitor at least the laptop screen is still white and thats it.
On my monitor the external one which i know is fine i have the vertical lines on the screen again which is what i have had from the beginning which is the main prob, and also you know the welcome screen you get with vista on boot which gives you the specs of the machine, it is only saying VGA Graphics not the Nvidia 7950 which i have in the system, and they have replaced the graphics card 3 times i couldnt have that many wrong graphics cards could I!!!!!!
Angela
Omorgma
10 Posts
0
July 25th, 2008 21:00
Did you re-install fully (ie reformat the harddrive on up)? That should get rid of it.
Also you may be able to use drive sweeper on guru3d http://downloads.guru3d.com/Generic-Utilities_c8.html
It can fully remove the corrupted video driver, possibly avoiding a full re-install.
Process:
Download both the driver sweeper and fresh video drivers from Dell
Install and run and drive sweeper
Install the new video drivers
It may fix the lines on both laptop and external monitor. Best guess is the corrupted video drivers are messing up any and all video output.