Problems with my graphic card (Alienware)

Hello.

I have purchased an Alienware M15x a week ago and during this week I've been testing the liability of this laptop.

It has a better configuration than my Desktop PC, better hardware etc but in this laptop I can barely play GTA San Andreas with 25 fps (frames per second) while on my desktop PC I can play with over 90fps.

Also when I was just browsing the net, the graphic card driver had some problem and Windows said that the driver stopped responding and got recovered. This happened like 5 times till now and considering that this laptop is stronger than my desktop PC, it should run at least GTA San Andreas as good as my desktop does.

The fact is that it doesn't, and I don't know why.

Here are my  Alienware hardware settings:

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System Information
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Time of this report: 8/15/2010, 21:35:41
       Machine name: censored
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
           Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Alienware
       System Model: M15x
               BIOS: Ver A07 1.00
          Processor: Intel(R) Core(TM) i3 CPU       M 350  @ 2.27GHz (4 CPUs), ~2.3GHz
             Memory: 3072MB RAM
Available OS Memory: 3060MB RAM
          Page File: 2001MB used, 4117MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

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DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

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Display Devices
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          Card name: NVIDIA GeForce GT 240M
       Manufacturer: NVIDIA
          Chip type: GeForce GT 240M
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_0A34&SUBSYS_02A21028&REV_A2
     Display Memory: 2283 MB
   Dedicated Memory: 1009 MB
      Shared Memory: 1274 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: LGD0214
        Native Mode: 1600 x 900(p) (59.978Hz)
        Output Type: Internal
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.15.0011.8647 (English)
     Driver Version: 8.15.11.8647
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/5/2009 04:28:02, 9490944 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71E3E-4974-11CF-5F52-A92202C2C535}
          Vendor ID: 0x10DE
          Device ID: 0x0A34
          SubSys ID: 0x02A21028
        Revision ID: 0x00A2
 Driver Strong Name: oem98.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section010:8.15.11.8647:pci\ven_10de&dev_0a34&subsys_02a21028
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

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Sound Devices
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            Description: Speakers / Headphones (IDT High Definition Audio CODEC)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7604&SUBSYS_102802A2&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: stwrt64.sys
         Driver Version: 6.10.6241.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 9/15/2009 19:49:02, 499712 bytes
            Other Files:
        Driver Provider: IDT
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

________________________________________________________________________

There are other settings such as Sound Capture device etc, but that doesn't really matter.

 

Now comparing to my desktop's:

Intel Dual Core 2.17Ghz and 2.13ghz

nVIDIA 7600GT 256MB

3GB RAM DDR 3

SoundMax sound card

Asus P5B-E Motherboard

Operating System: Windows XP 32-bit Genuine Service Pack 3

______________________________________________________

 

As you can see, the ALienware is better but Im getting way too smaller performance and I suspect this is a graphic card problem, since the driver errors happened.

I tried to contact Alienware Support, but they say they don't have Online Chat support for ALienware products, only Telephone line. But my speaking skills are bad, I can barely understand someone speaking (im not english), just writting and reading is good (compared to my speaking) and I really don't know what to do.

I bought this laptop in USA, I'm here for vacation and I'm leaving in 24th August therefor I hope this problem can be clarified before I depart.

 

Kind Regards,

ok123